Chantreater Ellis
Chicago,IL
Summary
Accomplished professional with expertise in mail handling and team collaboration, honed at USPS. Proven track record in enhancing workflow efficiency and maintaining safety standards. Recognized for problem-solving skills and reliability, contributing to a 20% reduction in processing time. Adept at machine operation and fostering also with solid background in warehouse operations, including inventory management and order fulfillment. Successfully contributed to improving workflow efficiency and downtime.
Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks, and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently completes deadline-oriented tasks.
Overview
17
17
years of professional experience
Work History
Mail Handler
USPS
Chicago, IL
05.2025 - Current
- Operated machinery for sorting and distributing mail efficiently.
- Learned safety protocols to maintain a safe work environment.
- Assisted in organizing mail for timely delivery.
- Collaborated with team members to streamline workflow processes.
- Monitored inventory levels of mailing supplies and equipment.
- Maintained accurate records of incoming and outgoing shipments.
- Implemented best practices for handling packages to reduce damage risk.
Personal Care Assistant
IDHS
Chicago, IL
01.2020 - 05.2025
- Assisted clients with daily living activities to enhance personal independence and quality of life.
- Provided compassionate support to individuals with physical and emotional needs, fostering a nurturing environment.
- Maintained accurate documentation of client care plans, ensuring compliance with organizational standards.
- Collaborated with healthcare professionals to implement tailored care strategies for diverse client populations.
- Developed rapport with clients, encouraging participation in activities that promote social engagement and well-being.
- Streamlined communication processes among team members, enhancing coordination of care services provided to clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
Warehouse Associate
Kuehne + Nagel
Chicago, IL
01.2018 - 06.2019
- Operated forklifts and pallet jacks to transport materials within warehouse environment.
- Conducted inventory checks to ensure accuracy of stock levels and minimize discrepancies.
- Loaded and unloaded shipments, maintaining organization and adherence to safety protocols.
- Assisted in maintaining cleanliness and orderliness of work areas to enhance operational efficiency.
- Collaborated with team members to streamline processes and improve workflow productivity.
- Followed established procedures for processing returns and damaged goods efficiently.
- Utilized warehouse management systems to track inventory movements and updates accurately.
- Participated in training sessions to learn best practices for safety and equipment operation.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
Store Manager
Dunkin' Donuts Franchising
Chicago, IL
04.2009 - 12.2017
- Led daily store operations, ensuring optimal customer service and team performance.
- Developed staff training programs to enhance product knowledge and sales techniques.
- Managed inventory control processes, reducing stock discrepancies through effective tracking systems.
- Implemented merchandising strategies that increased store visibility and improved customer engagement.
- Conducted regular performance evaluations, providing constructive feedback to improve employee productivity.
- Analyzed sales data to identify trends and develop action plans for revenue growth.
- Oversaw compliance with safety regulations and company policies, maintaining a secure shopping environment.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
Seasonal Warehouse Dock Clerk
Hickory Farms
Joliet, IL
08.2010 - 01.2011
- Processed incoming shipments, ensuring accurate documentation and timely distribution.
- Monitored inventory levels, coordinating with team to maintain stock availability.
- Utilized warehouse management systems for tracking shipments and optimizing workflows.
- Conducted quality checks on outgoing products, maintaining high standards of accuracy.
- Assisted in training new staff on safety protocols and operational procedures.
- Collaborated with freight carriers to resolve shipping discrepancies and delays.
- Implemented process improvements that enhanced efficiency in dock operations.
- Maintained clean and organized work environment to ensure safety compliance.
- Enhanced warehouse organization for improved efficiency by implementing inventory management systems.
- Assisted in training new employees on company procedures and safety protocols, contributing to overall staff competency.
- Verified loads to check pack count, part number and batch number and initialed tags.
- Coordinated with warehouse staff to ensure timely loading and unloading of merchandise, avoiding delays or complications.
- Monitored inventory levels to identify potential shortages or surplus items, enabling proactive response to fluctuations in demand.
- Reduced shipping errors with thorough documentation and verification of incoming and outgoing shipments.
- Maintained positive relationships with carriers, resulting in timely deliveries and pickups.
- Optimized space utilization within the dock area through strategic planning and layout adjustments.
- Addressed customer inquiries regarding shipment status, providing prompt resolution of any concerns or discrepancies.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Education
High School Diploma -
Prosser High School
Chicago, IL2006
Skills
- Handling and sorting mail
- Team collaboration
- Problem-solving skills
- Workplace safety
- Deadline oriented
- Package handling
- Loading and unloading
- Distribution services
- Confidentiality awareness
- Shipment preparation
- Machine operation
- Post office operations
- Staff development
- Lifting techniques
- Shipping and receiving proficiency
- Strong organization skills
- Labeling packages
- Service oriented
- Quick-learning
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Dependability
- Mail handling
Timeline
Mail Handler
USPS
05.2025 - Current
Personal Care Assistant
IDHS
01.2020 - 05.2025
Warehouse Associate
Kuehne + Nagel
01.2018 - 06.2019
Seasonal Warehouse Dock Clerk
Hickory Farms
08.2010 - 01.2011
Store Manager
Dunkin' Donuts Franchising
04.2009 - 12.2017
High School Diploma -
Prosser High School