Colleen Kerrick
Ocala
Summary
Dynamic leader with proven expertise in customer service and problem-solving, honed at Publix Super Markets Inc. Excelled in enhancing customer satisfaction and loyalty, significantly reducing complaints through effective resolution strategies. Skilled in multitasking and fostering team collaboration, I drive operational excellence and positive client relations, ensuring a seamless shopping experience.
Overview
35
35
years of professional experience
Work History
Store Manager
Dollar General Store
Dunnellon, FL
03.2020 - 11.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Vendor Stocker
McKee Bakeries (Little Debbie)
Ocala, FL
09.2018 - 03.2020
- Reduced out-of-stock instances with diligent inventory management and timely replenishment of items.
- Provided exceptional customer service by answering questions about products courteously while demonstrating extensive knowledge of available offerings.
- Enhanced store appearance by organizing merchandise and maintaining clean, well-stocked aisles.
- Maintained excellent working relationships with supply chain partners by promptly addressing concerns or issues that arose during deliveries or invoicing processes.
Customer Service Manager
Publix Super Markets Inc
Ocala, FL
05.1986 - 03.2006
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
GED -
Atlantic Community High School
Delray Beach, FLSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Dollar General Store
03.2020 - 11.2020
Vendor Stocker
McKee Bakeries (Little Debbie)
09.2018 - 03.2020
Customer Service Manager
Publix Super Markets Inc
05.1986 - 03.2006
GED -
Atlantic Community High School