Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colleen Kerrick

Ocala

Summary

Dynamic leader with proven expertise in customer service and problem-solving, honed at Publix Super Markets Inc. Excelled in enhancing customer satisfaction and loyalty, significantly reducing complaints through effective resolution strategies. Skilled in multitasking and fostering team collaboration, I drive operational excellence and positive client relations, ensuring a seamless shopping experience.

Overview

35
35
years of professional experience

Work History

Store Manager

Dollar General Store
03.2020 - 11.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Vendor Stocker

McKee Bakeries (Little Debbie)
09.2018 - 03.2020
  • Reduced out-of-stock instances with diligent inventory management and timely replenishment of items.
  • Provided exceptional customer service by answering questions about products courteously while demonstrating extensive knowledge of available offerings.
  • Enhanced store appearance by organizing merchandise and maintaining clean, well-stocked aisles.
  • Maintained excellent working relationships with supply chain partners by promptly addressing concerns or issues that arose during deliveries or invoicing processes.

Customer Service Manager

Publix Super Markets Inc
05.1986 - 03.2006
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

GED -

Atlantic Community High School
Delray Beach, FL

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization

Timeline

Store Manager

Dollar General Store
03.2020 - 11.2020

Vendor Stocker

McKee Bakeries (Little Debbie)
09.2018 - 03.2020

Customer Service Manager

Publix Super Markets Inc
05.1986 - 03.2006

GED -

Atlantic Community High School

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Colleen Kerrick