Colleen Klaus
Round Rock,TX
Summary
Results driven healthcare marketer with a proven track record of increasing referrals through strategic outreach to medical facilities and community events. Skilled in administrative support, date management and compliance with healthcare regulations. Strong written communication abilities enhance client engagement and operational efficiency.
Overview
14
14
years of professional experience
Work History
Marketing / Admin
Branding Hearts Home Health
Boerne, TX
02.2021 - Current
- Managed marketing efforts for emerging home healthcare agency while supporting administrative tasks.
- Independently increased referrals in a span of 6 months, by visiting and educating doctor offices, clinics, hospitals, urgent care facilities and attending community events regarding our services and how we can help.
- Crafted client correspondence to ensure clarity and professionalism.
- Leveraged KanTime EMR expertise and maintained knowledge of HIPAA regulations to protect patient confidentiality.
Seasonal garden / Plant specialist
Lowe's Home Improvement
San Antonio, TX
01.2021 - 06.2021
- Developed expertise in plants, fertilizers, and landscaping materials to enhance customer service experience.
- Guided and educated customers on optimal plant selections for landscaping, ensuring satisfaction and informed decisions.
- Developed plant care plans for diverse species and customer needs.
- Assisted customers with plant selection and care advice.
- Maintained inventory of plants and gardening supplies in the store.
Cashier / Bakery assistant
HEB
Boerne, TX
03.2020 - 08.2020
- Oversaw customer services as a cashier and worked in the bakery.
- Greeted each customer and asked if they found everything they needed.
- Operated cash register and handled customer transactions efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area and surrounding space.
Nursing Scheduler / Recruiter / Admin Assistant
Texas Kids Home Therapy and Nursing Agency
Boerne, TX
05.2018 - 02.2020
- Coordinated hiring and orientation process for new nurses with team to ensure efficient onboarding.
- Reviewed resumes, scheduled interviews, and organized hiring processes to streamline recruitment efforts.
- Engaged potential candidates at hiring events, providing company information and details on available nursing positions. at Galen College of Nursing to provide new nurses with our company's information, benefit package and new cases they could apply for.
- Assisted HR Director with data entry, record keeping, and verification of nursing credentials.
New Referrals / Assist in Billing
Senior Nannies Home Health Care Specialists
Fort Lauderdale, FL
11.2017 - 03.2018
- Conducted verification of medical coverage, benefits, authorization, and agency coverage, and assisted with billing for services using Paycor software.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
HR / Therapy Coordinator
Ageless Living Home Health Care
San Antonio, TX
07.2012 - 10.2017
- Verified therapist credentials, scheduled interviews, and coordinated new hire orientation.
- Authorized clients, scheduled therapy sessions, and assigned therapists to ensure timely patient treatment.
Education
Master's Degree - Education
Marygrove College
Detroit, MichiganBachelor of Arts - Elementary Education
Bluffton University
Health and Physical Education - Certified K-12
Bluffton University
Skills
- Interpersonal skills
- Oral and Written Communication
- Medical Terminology
- Organized
- Attention to detail
- Multi-tasking
Timeline
Marketing / Admin
Branding Hearts Home Health
02.2021 - Current
Seasonal garden / Plant specialist
Lowe's Home Improvement
01.2021 - 06.2021
Cashier / Bakery assistant
HEB
03.2020 - 08.2020
Nursing Scheduler / Recruiter / Admin Assistant
Texas Kids Home Therapy and Nursing Agency
05.2018 - 02.2020
New Referrals / Assist in Billing
Senior Nannies Home Health Care Specialists
11.2017 - 03.2018
HR / Therapy Coordinator
Ageless Living Home Health Care
07.2012 - 10.2017
Master's Degree - Education
Marygrove College
Bachelor of Arts - Elementary Education
Bluffton University
Health and Physical Education - Certified K-12
Bluffton University