COLLEEN KLIMEK
THE WALT DISNEY COMPANY
Winter Garden,FL
11
years of professional experience
Dynamic Disney Cast Member with extensive experience creating exceptional Guest experiences, facilitating learning, leading teams, and representing Disney culture and values. Accomplished trainer, leader, and Guest Relations professional with a proven ability to engage diverse audiences, communicate complex information effectively, and inspire others through storytelling and service excellence. Recognized for adaptability, collaboration, public speaking, operational expertise, and commitment to developing Cast Members while fostering belonging, purpose, and pride in the Disney brand.
Work History
GUEST RELATIONS & GUEST EXPERIENCE TEAM HOST
2 Years 10 Months- Deliver exceptional service to thousands of Guests while serving as a trusted representative of Disney values and operational excellence
- Engaged diverse audiences, adapting communication styles to meet varying Guest needs and learning preferences
- Led Guest interactions, employing problem solving, active listening, and thoughtful decision making to ensure a positive Disney experience
- Facilitated memorable experiences through storytelling and sharing Disney knowledge, history, and traditions to enhance Guest engagement
- Engage with diverse audiences and adapt communication styles to meet varying Guest needs and learning preferences
- Serve as a role model for Disney standards, professionalism, and the Five Keys
CINDERELLA CASTLE SUITE CONCIERGE AND GUIDE
3 Months- Demonstrated confidence engaging large groups and individuals in fast-paced, high-visibility environments to enhance Guest experiences
- Handled sensitive and confidential information with discretion and professionalism, ensuring trust and integrity in Guest interactions
- Prepared for and assisted with overnight visits, guaranteeing smooth operations and exceptional Guest satisfaction
- Coordinated Resort information, park guidance, and transportation details for seamless Guest experiences.
GRAND MARSHAL CAST MEMBER
4 Months- Engaged Guests daily to create memorable experiences through exceptional hospitality and communication
- Established meaningful connections with families of Armed Forces veterans and Active-Duty Service Members during the Flag Retreat Ceremony, honoring their service and sacrifice
- Managed daily operations independently, prioritizing tasks and coordinating responsibilities for timely execution
- Maintained professional demeanor during interactions with diverse populations, promoting respect across departments and guests.
SLIDE OPERATOR, I-GREETER & TRAINER
3 Years- Trained incoming Slide Operators on property orientation, local attractions, safety protocols, and operational efficiency
- Supported OHRC efforts to ensure safety and efficiency during guest operations. and efficiency by accommodating guests on all attractions
- Collaborated with multiple lines of business to resolve guest situations and ensure effective recoveries
- Assisted event staff with emergency response, locating missing family members, and addressing safety concerns during large events and daily operations.
CHILDREN'S ACTIVITIES TRAINER, FACILITATOR & COORDINATOR
4 Years- Facilitated the welcoming of new BoardWalk Cast Members and provided training on property knowledge, culture, and nomenclature.
- Trained incoming Cast Members on property familiarization, location specifics, and KAPA testing to ensure preparedness
- Coordinated 12 Cast Members, maintained safe poolside environment, and created monthly activity events to engage guests and foster teamwork
TRAINER, GENERAL TELLER, STOCKER, FACILITATOR & COORDINATOR
1 Year- Supported opening operations for the EPCOT Food & Wine Festival and inaugural Festival of the Arts
- Coordinated daily staffing and operational support for up to 300 Cast Members across multiple festival locations
- Facilitated training sessions to enhance onboarding and ensure operational consistency
- Ensured operational readiness for 35 festival locations through inventory management, cash accountability, and logistical coordination
Education
Bachelor in Sports And Recreation Management - Business Administration
- GPA 3.89
- Dean's List 2013-2016
Skills
Public Speaking & Large Group Facilitation
Effective Written & Verbal Communication
Presentation Skills
Disney Heritage & Culture Advocacy
Team Collaboration
Information Confidentiality
Strong Work Ethic
Highly Adaptable
Cast and Guest Engagement
Guest Experience Enhancement
Conflict Resolution & Problem Solving
Encourages diversity and teamwork
Strategic Planning
Safety Management
Microsoft Office Suite
Horizon
ETX
GSS
MDX
Hotel Experience Platform
Windows Applications
5 Keys
- Safety – Leads with communication, critical thinking, and proactive problem-solving
- Courtesy – Creates meaningful memories through positivity and personal connections
- Inclusion – Fosters a welcoming, diverse, and collaborative environment
- Show – Proudly upholds Disney heritage, culture, and storytelling
- Efficiency – Drives continuous improvement through adaptability and effective time management
Timeline
CINDERELLA CASTLE SUITE CONCIERGE AND GUIDE
THE WALT DISNEY COMPANY
08.2026 - CurrentRead More
GRAND MARSHAL CAST MEMBER
THE WALT DISNEY COMPANY
07.2026 - CurrentRead More
GUEST RELATIONS & GUEST EXPERIENCE TEAM HOST
THE WALT DISNEY COMPANY
01.2024 - CurrentRead More
SLIDE OPERATOR, I-GREETER & TRAINER
THE WALT DISNEY COMPANY
01.2021 - 01.2024Read More
CHILDREN'S ACTIVITIES TRAINER, FACILITATOR & COORDINATOR
THE WALT DISNEY COMPANY
01.2017 - 01.2021Read More
TRAINER, GENERAL TELLER, STOCKER, FACILITATOR & COORDINATOR
THE WALT DISNEY COMPANY
01.2016 - 01.2017Read More
Olivet College
Bachelor in Sports And Recreation Management from Business Administration
Read More