Colleen Kluza
Commerce City,CO
Summary
To: Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Learning Coach
Colorado Connections Academy
09.2009 - 05.2023
- Online/ Homeschooled Children 1st through 12th Grade
- Taught English, Math, History, and Science including various electives
- Oversaw lab experiments and cooking classes providing guidance
- Maintained student records, complying with state laws, state testing, and reporting procedures
- Well organized and can explain information, ideas, and concepts clearly by breaking them up into manageable segments for others to be able to understand and implement
- Excellent skills in time management and problem solving.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
Retail Representative
Eddie Bauer
08.2007 - 09.2008
- Assisted customers and provided extensive knowledge in Eddie Bauer brand and product
- Provided excellent customer service within store products, exchanges, and returns
- Recognized as employee of month: November, January, and March
- Greeted customers, helped locate merchandise, and suggested suitable options
- Maintained tidy and organized store environment to comply with cleanliness standards
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Used POS system to process sales, returns, online orders, and gift card activations
Dental Assistant and Office Manager
Moldenhauer Dental, Blair Moldenhauer
09.1998 - 07.2003
- Assisted during routine dental cleanings, surgeries, and other dental procedures using four-handed dentistry techniques
- Reviewed and entered patient data during exams and procedures
- Maintained clean, sterile, and positive environments, optimizing patient comfort and safety
- Managed dental inventory and ordering new stock
- Contacted patient insurance to obtain coverage and benefits
- Scheduled patients answered questions about dental procedures as well as billing and insurance
- Provided excellent customer service to patients visiting and calling office.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal
Dental Assistant
Don Blair DDS
11.1997 - 09.1998
- Assisted during routine dental cleanings, surgeries, and other dental procedures using four-handed dentistry techniques
- Reviewed and entered patient data during exams and procedures
- Managed dental inventory and ordering new stock
- Maintained clean, sterile, and positive environments, optimizing patient comfort and safety
- Position filling in for assistant on parental leave learned on job training.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices
Customer Service Representative
Marcus Cable/ Comcast Communications
10.1996 - 11.1997
- Schedule Cable service and maintenance calls
- Helped customers to trouble shoot and explained setup of cable boxes
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Personalized Services
Navy Exchange
09.1994 - 09.1997
- Knowledge of rules and regulations for sale of State of Washington hunting and fishing licenses
- Sending and receiving transactions for Western Union
- Knowledge of military uniforms, patch placement, dry cleaning, and care
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Lifeguard
County Fairgrounds Pool/ Fond Du Lac Aquatic Cente
06.1991 - 09.1993
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Demonstrated rescue techniques and provided first aid in emergency situations.
Education
Skagit Valley College
Whidbey Island, WA1996
Diploma - undefined
L.P. Goodrich Highschool
Fond, Lac, WI1993
undefined
Sheboygan North Highschool
Sheboygan, WI1991
Skills
- Group and Individual Instruction
- District Standards
- Student Records Management
- Behavior Modeling
Additional Information
Volunteer Experience:
Volunteer, Second Creek Elementary School, Commerce City, Co
August 2007 – June 2009
- Assisted teachers with daily tasks.
- Co-Chaired Organized and ran school carnival spring 2008 obtained prizes, vendors, and coordinated volunteers.
- Co-Chaired Spring Fling
- Organized kindergarten graduation
Volunteer, Boulder Bison Treasurer and Volunteer, Boulder Hockey Club, Superior, Co
August 2014 - 2019
- Coordinate game day operations
- Basic collection and accounting of team funds
- Organized concession stands for team fundraising.
Volunteer, Boulder Hockey Club Raffle, Sport Stable, Louisville, Co
January 2015 – 2019
- Hold and maintain Colorado State Bingo and Raffle License
- Submit Quarterly raffle reports to Secretary of State of Colorado
- Obtain sponsors to donate raffle prizes for the club by soliciting area businesses.
- Basic accounting reports, fundraising, Coordinate teams to sell tickets.
Volunteer, Denver East Hockey, Denver, Co
Game Day Operations and Fundraising
August 2019 – 2022
- Coordinate game day operations scoring, clock, music, and penalty box.
- Raise money for Denver East via Broncos and concessions at Big Bear Ice Arena
Volunteer, Aramark/ Denver East Hockey
Concession Stand Lead Coordinator Empower Filed, Denver Co
August 2020 – February 2022
- Guide team, manage stand, and run concessions for Broncos Patrons
- Raise money for Denver East to be able to create a JV high School Hockey team.
Timeline
Learning Coach
Colorado Connections Academy
09.2009 - 05.2023
Retail Representative
Eddie Bauer
08.2007 - 09.2008
Dental Assistant and Office Manager
Moldenhauer Dental, Blair Moldenhauer
09.1998 - 07.2003
Dental Assistant
Don Blair DDS
11.1997 - 09.1998
Customer Service Representative
Marcus Cable/ Comcast Communications
10.1996 - 11.1997
Personalized Services
Navy Exchange
09.1994 - 09.1997
Lifeguard
County Fairgrounds Pool/ Fond Du Lac Aquatic Cente
06.1991 - 09.1993
Skagit Valley College
Diploma - undefined
L.P. Goodrich Highschool
undefined
Sheboygan North Highschool
Similar Profiles
Tiffini OportoTiffini Oporto
Student Advisor / Learning Network at Astravo Online Academy, Colorado Digital Academy, and Colorado Virtual AcademyStudent Advisor / Learning Network at Astravo Online Academy, Colorado Digital Academy, and Colorado Virtual Academy
Antwuan ScottAntwuan Scott
Installer/mover at Colorado Cubicle ConnectionsInstaller/mover at Colorado Cubicle Connections
Desiree A. GironDesiree A. Giron
Customer Care Representative at Hire Connections Colorado Covid-19 Vax Info LineCustomer Care Representative at Hire Connections Colorado Covid-19 Vax Info Line