Karen Baccetti
Woodinville,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Learning Coach
Self/Pearson Online Academy
09.2020 - 01.2024
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Tutored students to strengthen subject comprehension, boost confidence and build important learning skills.
- Enabled students to reach target attainment levels by providing individualized coaching and activities.
- Carry out educational tasks to support students.
- Communicate with teachers and school staff.
- Maintain learning space and supplies.
- Discuss daily lesson requirements and other activity commitments with each students to create weekly plan.
- Follow school's directions to record attendance and ensure students completes all daily lessons.
- Oversee daily lesson completion and monitor students comprehension of lesson content.
- Approve lessons, affirming students completed each lesson with appropriate level of time and effort.
- Monitor progress and grades.
School Volunteer
Self/Classroom Math And Reading Volunteer
09.2012 - 12.2015
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted teachers with preparation of classroom materials.
- Administered assessment to determine student's instructional level in reading.
- Worked with students to help improve reading proficiency.
- Worked to ensure students had comprehensive understanding of math facts and functions of curriculum.
American Heart Association
Volunteer
10.2002 - 10.2012
- Identified issues, concerns or areas for improvement and worked with teams to raise money.
- Was leading fundraiser team leader each year while working at Premera.
- Understood and maintained commitments.
- Monitored daily throughput and addressed shortfalls to daily production plan.
- Worked in Seattle Aquarium fundraising events
- Was asked to be on The Board to help implement a Community Heart Walk for the American Heart Association during the yearly Heart Walk. Helped motivate and organize and assisted the Chairman.
Product Configuration Analyst 3
Premera Blue Cross Of Washington
03.2005 - 09.2007
- Prepared related documentation for on-time delivery.
- Provided accurate, timely information on infrastructure system and system configuration for group products.
- Shared configuration status and configuration audits.
- Worked and aligned with project's configuration management and sales plan.
- Implemented large group configuration with new and complex benefits.
- Tested and helped implement access data base to to help streamline configuration process.
- Helped implement buddy system audit before products went live or to Team Auditor.
- Performed job shadows for those interested.
- Provided training to new employees moving into small and midsize group.
Product Configuration Analyst 1
Premera Blue Cross Of Washington
03.2005 - 09.2005
- Implemented small group and mid-size groups benefits based on understanding of benefits and contracts provided by sales with required deadline required.
- Established documentation and procedures for building groups configuration plans.
- Provided training for new employees.
- Established job shadow opportunities for those interested in departments role at Premera.
Membership and Billing Technical Support
Premera Blue Cross Of Washington
09.2000 - 03.2005
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used auditing system to manage, process, support actions and requests.
- Resolved diverse range of technical issues across multiple systems with I.T., customer service, and Flex Department.
- Supported Flex Eligibility Department during high volumes times paying claims and maintaining members claims eligibility.
- Implemented new auditing system for Membership and Billing.
- Provided training to current and new employees.
- Helped migrate to new system including working with Technical Writer to write and test new procedures.
- Supported Team Leader, Project Managers, and Account Managers.
Membership and Billing Representative
Premera Blue Cross Of Washington
11.1998 - 09.2000
- Reviewed and solved account and billing discrepancies.
- Assessed accounts for payment status and reached out to groups.
- Coordinated with groups representative and Account Managers to resolve issues.
- Worked effectively with prescription, vision and dental carriers to maintain current eligibility of groups employees
- Worked with Customer Service to quickly resolve issues.
- Was main point of contact for 12 groups and backup contact for 20 more.
- Provided training for group representatives that did eligibility and enrollment on their worksite.
- Reviewed groups bills and enrollment to make sure eligibility was maintained.
Education
Information Technology
Everett College
Everett, WABachelor of Science - Health Care Coordination
Arizona State University
Tempe, AZ08.2023
Skills
- Homework Assistance
- Group and Individual Instruction
- Organizational Management
- Monthly Billing Management
- Positive Reinforcement Strategies
- Effective Listening
- Issue Resolution
- Faculty Support
- Critical Thinking
- Learning Strategies
- Excel, Word, Powerpoint
Timeline
Learning Coach
Self/Pearson Online Academy
09.2020 - 01.2024
School Volunteer
Self/Classroom Math And Reading Volunteer
09.2012 - 12.2015
Product Configuration Analyst 3
Premera Blue Cross Of Washington
03.2005 - 09.2007
Product Configuration Analyst 1
Premera Blue Cross Of Washington
03.2005 - 09.2005
American Heart Association
Volunteer
10.2002 - 10.2012
Membership and Billing Technical Support
Premera Blue Cross Of Washington
09.2000 - 03.2005
Membership and Billing Representative
Premera Blue Cross Of Washington
11.1998 - 09.2000
Information Technology
Everett College
Bachelor of Science - Health Care Coordination
Arizona State University
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