Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

Colleen Koechig

Summary

Insurance professional with 14 years of experience in insurance and claims investigations. Expertise in managing caseloads, assessing liability, and collaborating with legal and medical professionals. Proven track record in fraud detection, regulatory compliance, and effective negotiation of settlements. Strong analytical skills and high productivity in delivering optimal outcomes in complex cases.

Overview

14
14
years of professional experience

Work History

Complex Claims Resolution Specialist, Casualty

LIBERTY MUTUAL
09.2021 - Current
  • Managed caseload of 130+ complex bodily injury claims monthly, including traumatic brain injuries and fatalities.
  • Investigated coverage, liability, and damages, ensuring accuracy and compliance in settlements.
  • Achieved settlement negotiations in 85% of cases, consistently surpassing monthly closing targets.
  • Conducted comprehensive investigations using police reports, medical records, and witness statements for liability assessment.
  • Coordinated expert inspections and fraud investigations for thorough claim evaluations.
  • Facilitated effective communication with attorneys, medical providers, and insurance representatives to resolve claims.
  • Obtained recorded statements through expertise in interviewing multiple parties.
  • Analyzed claim data with specialized software to identify patterns and trends.

Interim Claims Process Manager, Casualty

LIBERTY MUTUAL
04.2021 - 09.2021
  • Streamlined recruiting process by reviewing resumes, scheduling and conducting interviews for six new hires.
  • Developed IME/IMR Supplemental Training Program to enhance departmental capabilities.
  • Achieved average Employee ENPS score of 80%, with monthly eNPS and Inspired Results also at 80%.
  • Recognized as Q1’21 Top Performing Team, earning Manager Award for exceptional performance.
  • Led daily review of IME assignments, ensuring equitable distribution and timely processing.
  • Managed reassignment project for Processor activities, facilitating smooth transitions for new hires.
  • Mentored two individuals who advanced to roles as attorney-represented bodily injury adjusters.
  • Executed strategies to optimize onboarding processes and enhance team productivity.

Senior Claims Resolution Specialist I, Casualty

LIBERTY MUTUAL
01.2021 - 04.2021
  • Managed and resolved attorney-represented claims, including first-party, third-party, and litigated cases.
  • Investigated coverage, liability, and damages to settle claims within authority limits.
  • Prepared for trials, hearings, mediations, and conferences while reporting status to management.
  • Communicated with policyholders and witnesses to gather essential claim information.
  • Established negotiation training program 'The Negotiation Round-Up' to enhance skills of casualty adjusters.
  • Led monthly team meetings to review negotiation calls and share best practices.
  • Recognized as Q3 Top Performer for exceeding productivity and liability goals with high-quality standards.
  • Received Q1 Mentor Award for mentoring new casualty adjusters and supporting team members.

College Hire Program, Subrogation Specialist

Safeco Insurance
05.2011 - 05.2012
  • Directed investigations to assess claim subrogation potential and initiated recovery actions.
  • Negotiated settlements with responsible parties; initiated legal action or arbitration when necessary.
  • Maintained active diary to ensure diligent pursuit of all files.
  • Provided early consultations on claims with subrogation potential to guide decision-making.
  • Trained new subrogation specialist, facilitating effective onboarding and integration into team.

Education

Master of Arts - Human Resources Management

UNIVERSITY

MBA - Business Administration and Management

MARYVILLE UNIVERSITY

Bachelor of Science - Criminology & Criminal Justice

UNIVERSITY OF MISSOURI

Accomplishments

· Created the Negotiation Round Up Program

· Created the Call Listening Club for AR Core West

· Created the IME/IMR Supplemental Training Program for the Casualty Processor Department

· Project lead for Customer Experience Week 2021 & 2022

· Project lead for Serve with Liberty 2021 & 2022

· Torchbearer Champion

· CAT Assistance

· Plano/Fenton Fun Committee Project Lead

Timeline

Complex Claims Resolution Specialist, Casualty

LIBERTY MUTUAL
09.2021 - Current

Interim Claims Process Manager, Casualty

LIBERTY MUTUAL
04.2021 - 09.2021

Senior Claims Resolution Specialist I, Casualty

LIBERTY MUTUAL
01.2021 - 04.2021

College Hire Program, Subrogation Specialist

Safeco Insurance
05.2011 - 05.2012

Master of Arts - Human Resources Management

UNIVERSITY

MBA - Business Administration and Management

MARYVILLE UNIVERSITY

Bachelor of Science - Criminology & Criminal Justice

UNIVERSITY OF MISSOURI

Similar Profiles

CREATE PROFILE
Colleen Koechig