Sasha Seals
Indianapolis,IN
Summary
Experienced insurance professional with several-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
9
9
years of professional experience
Work History
Claims Resolution Specialist - Casualty
Liberty Mutual Insurance Company
Indianapolis, IN
02.2024 - Current
- Company Overview: Personal Lines Insurance
- Liaised with policyholders, witnesses, and claimants to collect claims information.
- Investigates coverage, liability, and damages within authorized limits.
- Settles claims efficiently after thorough investigation.
- Identify potential suspicious claims to refer them for special investigation.
- Analyzed claim documents, such as medical records, bills and invoices, to ensure accuracy of information.
- Handles diverse written and telephone inquiries promptly..
- Ensures sufficient reserves are maintained.
- Ensured compliance with applicable laws, regulations, policies and procedures when processing claims.
- Provided feedback on ways to improve existing systems and processes for handling claims.
Claims Resolution Representative - Low Touch
Liberty Mutual Insurance Company
Indianapolis, IN
01.2021 - 02.2024
- Company Overview: Personal Lines Insurance
- Initiated second phase of low touch claim handling for auto property damage, targeting low complexity claims with minimal customer interactions.
- Communicated with policyholders, claimants, and vendors to establish accurate claims process expectations.
- Ensured correct and brief documentation for effective claim handling.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Interpreted policy language to afford coverage effectively.
- Offered guidance and resources on Low Touch Claim model to new employees.
- Collaborated with management and claims partners to develop continuous improvement strategies.
Claims Resolution Representative - Core
Liberty Mutual Insurance Company
Indianapolis, IN
02.2019 - 01.2021
- Company Overview: Personal Lines Insurance
- Managed settlement of auto property damage liability claims for personal lines using expertise in state laws.
- Conducted interviews with policyholders, claimants and witnesses to assess liability in auto loss claims.
- Managed claims processing efficiently, surpassing company averages for cycle time.
- Collaborated with team members to identify areas of improvement in customer service processes.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
Claims Customer Care Representative
Liberty Mutual Insurance Company
Indianapolis, IN
02.2016 - 02.2019
- Company Overview: Personal Lines Insurance
- Provided expert solutions to insurance queries, ensuring satisfaction among all involved parties.
- Facilitated FNOL intake for auto and property claims.
- Coordinated appraisals for customers.
- Handled claim-related inquiries through calls.
- Handled escalated calls from customers who were unsatisfied with the response they had received from another representative.
- Provided feedback on processes and procedures related to claim handling that could improve efficiency or reduce costs.
Education
B.A. - Business Administration – Business Management
Indiana Institution of Technology
MBA - Business Administration - Marketing
Indiana Institution of Technology
Skills
- Customer engagement
- Proficient in prioritizing tasks
- Effective verbal & written communication
- Proficient in multitasking
- Conducting thorough research
- Analytical investigation
- Data analytics
- Continuous process evaluation
- Proficient in Microsoft Office
- Claims management
- Coverage evaluation
- Liability assessment
- Policy interpretation
- Reserve management
- Fraud detection
- Team collaboration
- Problem-solving abilities
- Negotiation and mediation
- Data interpretation
- Risk management
Timeline
Claims Resolution Specialist - Casualty
Liberty Mutual Insurance Company
02.2024 - Current
Claims Resolution Representative - Low Touch
Liberty Mutual Insurance Company
01.2021 - 02.2024
Claims Resolution Representative - Core
Liberty Mutual Insurance Company
02.2019 - 01.2021
Claims Customer Care Representative
Liberty Mutual Insurance Company
02.2016 - 02.2019
B.A. - Business Administration – Business Management
Indiana Institution of Technology
MBA - Business Administration - Marketing
Indiana Institution of Technology
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