DAWN MACK
Attleboro,MA
Summary
Dynamic Customer Service Resolution Specialist with a proven track record at Hilco Vision, adept at strategic issue analysis and conflict resolution. Enhanced customer engagement through innovative tools, achieving significant improvements in response efficiency. Strong organizational abilities and attention to detail led to optimized workflows and elevated customer satisfaction.
Overview
25
25
years of professional experience
Work History
Customer Service Resolution Specialist
Hilco Vision
Mansfield, MA
10.2020 - 10.2026
- Addressed and resolved customer inquiries and complaints using effective problem-solving techniques.
- Facilitated collaboration among cross-functional teams to optimize customer support processes.
- Deployed innovative tools for tracking customer interactions to enhance response efficiency.
- Facilitated training sessions for new staff on customer service resolution best practices.
- Provided personalized customer support, ensuring thorough resolution of client needs.
- Analyzed product and service features to deliver accurate and timely responses to customer questions.
- Streamlined workflows and prioritized tasks to enhance response time.
Production Planner
Hilco Vision
Plainville, MA
10.2015 - 10.2020
- Formulated production schedules to enhance workflow efficiency and resource management.
- Assessed demand forecasts to maintain precise inventory levels and improve overall fulfillment efficiency.
- Engaged with cross-functional teams to harmonize production objectives with company-wide business strategies.
- Analyzed existing processes and introduced improvements that significantly increased operational efficiency and decreased lead times.
- Coordinated production scheduling processes to meet deadlines while accommodating existing orders and anticipated sales trends.
Manufacturer
Hilco Vision
Plainville, MA
02.2002 - 02.2015
- Managed operation of machinery for production processes, ensuring adherence to quality standards.
- Facilitated collaboration among team members to optimize workflows and drive efficiency improvements.
- Executed routine maintenance on equipment to enhance operational reliability.
- Facilitated training sessions for new employees on safety procedures and operational protocols.
- Directed inventory management operations to maintain optimal stock levels for production requirements.
- Engineered raw materials into fully developed, commercially viable products.
- Orchestrated project timelines by strategically prioritizing tasks and enhancing resource allocation efficiency.
- Achieved production targets and adhered to tight deadlines through effective collaboration with team members.
Education
High School Diploma -
Attleboro High
Attleboro, MA06.1995
Skills
- Professional email communication
- Customer engagement
- Strategic issue analysis
- Strong attention to detail
- Proficient in managing multiple tasks
- Effective written communication
- Experienced in software tools
- Identifying customer requirements
- Strong organizational abilities
- Strategic decision-making
- Conflict resolution
Timeline
Customer Service Resolution Specialist
Hilco Vision
10.2020 - 10.2026
Production Planner
Hilco Vision
10.2015 - 10.2020
Manufacturer
Hilco Vision
02.2002 - 02.2015
High School Diploma -
Attleboro High