Summary
Overview
Work History
Education
Skills
Timeline
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LaTreese Grimes-Brown

Cheltenham,MD

Summary

Flourishing Customer Service Specialist with over 10+ years of excelled experience demonstrating customer obsession, active listening and factual problem-solving solutions to ensure customers feel fulfilled and content. Eager to provide quality and memorable service while building customer loyalty relationships in the work place.

Overview

10
10
years of professional experience

Work History

Customer Service Resolution Specialist

Amazon
12.2021 - Current
  • Assist customers in the call center warehouse by delivering proficient tracking data for their deliveries via phone and email.
  • Resolve issues with missing merchandise and insufficient customer data by effectively managing geodata coordinates to optimize delivery success rates.
  • Manage high call volume while maintaining exceptional service quality and professionalism.
  • Streamlined follow-up processes and facilitated team collaboration by thoroughly documenting customer interactions using Microsoft Excel.
  • Aid station process assistants in locating customer packages to facilitate prompt same-day deliveries.

Bank Teller

TD Bank
09.2020 - 12.2021
  • Demonstrated excellent multitasking abilities by overseeing high-volume transactions during peak times, prioritizing attention to detail and consistently delivering a smooth customer experience.
  • Minimized discrepancies in financial records by accurately balancing cash drawers at the end of each shift.
  • Enhanced customer satisfaction by promptly responding to questions about account balances, transaction history, service charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Cage Banker

MGM Resorts
10.2016 - 08.2020
  • Ensured accurate completion of all reports and forms in adherence to Title 31 act requirements.
  • Report and file paperwork for casino transactions and notations of investigated incidents via surveillance and gaming lottery commission.
  • Efficiently reconciled transaction reports by accurately balancing and replenishing bank vault of cash and casino chips.
  • Distributed exact currency, coin, and gaming vouchers to multiple departments and patrons at the casino.
  • Maximized processing efficiency for jackpot earnings and/or lottery commission.

Infant Teacher

Sparkles Child Care Centers
10.2017 - 11.2019
  • Responsibly managed personal hygiene tasks including regular diaper changing, employing bib usage, and vigilantly observing behaviors.
  • Implemented effective sanitizing techniques for toys, surfaces, and equipment.
  • Documented in-depth reports on each child's daily routines, milestones, concerns, and incidents to maintain accurate records for internal purposes as well as parental review when requested.
  • Cultivated the progress of infants' social, emotional, and communication capabilities.
  • Consulted with parents to establish and uphold positive support networks, enhancing continuing education strategies.

Guest Service Representative

Presidential Inn of JBA
04.2014 - 09.2016
  • Supported military personnel throughout their stay by overseeing check-ins, allocating rooms, distributing keys, and organizing any necessary accommodations.
  • Handled group reservations for active duty, reserved and/or retired airmen.
  • Maintained check-in and cancellation records for accounting night audits.
  • Responded to inquiries by delivering comprehensive details on hotel rates, services, and amenities

Education

No Degree - Finance

College of Southern Maryland
La Plata, MD
05.2026

Skills

  • Call center experience
  • Email Etiquette
  • Assertiveness
  • Effective Communication
  • Customer Relations
  • Continuous Improvement
  • Customer Account Management
  • Database Management
  • Critical Thinking
  • Sales proficiency
  • Time Management
  • Problem-solving abilities

Timeline

Customer Service Resolution Specialist

Amazon
12.2021 - Current

Bank Teller

TD Bank
09.2020 - 12.2021

Infant Teacher

Sparkles Child Care Centers
10.2017 - 11.2019

Cage Banker

MGM Resorts
10.2016 - 08.2020

Guest Service Representative

Presidential Inn of JBA
04.2014 - 09.2016

No Degree - Finance

College of Southern Maryland

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LaTreese Grimes-Brown