Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Colleen Lasky

North Tonawanda

Summary

Dynamic Revenue Recovery Specialist with a proven track record at Kaleida Health, enhancing recovery rates through effective problem-solving and attention to detail. Skilled in streamlining workflows and fostering teamwork, I excel in improving billing accuracy and efficiency, ensuring timely revenue generation while maintaining exceptional customer service standards.

Overview

43
43
years of professional experience
1
1
Certification

Work History

Revenue Recovery Specialist

Kaleida Health
11.2024 - Current
  • Updating reports to reflect correct codes so bill drops in a timely fashion.
  • Improved revenue recovery rates by identifying and resolving billing discrepancies in a timely manner.
  • Implemented process improvements that streamlined workflows within the Revenue Recovery department, leading to increased efficiency and productivity.
  • Monitored accounts receivable trends and collaborated with finance teams to forecast revenue impacts.
  • Coordinated with healthcare providers to resolve billing issues and enhance recovery processes.

Emergency Room Registrar

Kaleida Health
07.1982 - 11.2024
  • Managed patient check-in processes to ensure accurate and timely registration.
  • Coordinated insurance verification for incoming patients to streamline admissions.
  • Assisted in maintaining electronic health record systems for efficient data management.
  • Trained new staff on registration protocols and software utilization for improved accuracy.
  • Mentored junior registrars, fostering a collaborative environment aimed at continuous improvement.
  • Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
  • Reduced potential conflicts or misunderstandings among patients or family members through clear explanations of hospital policies and procedures.
  • Contributed to a welcoming environment by maintaining a clean and organized registration area at all times.
  • Verified insurance coverage, coordinating with insurers to ensure accurate billing information.

Education

High School Diploma -

North Tonawanda Senior High
North Tonawanda, NY
05-1980

Skills

  • Detailed documentation
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Leadership skills
  • Multitasking
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Team collaboration

Certification

  • Certified End Of Life Death Doula
  • Reiki Practitioner

Timeline

Revenue Recovery Specialist

Kaleida Health
11.2024 - Current

Emergency Room Registrar

Kaleida Health
07.1982 - 11.2024

High School Diploma -

North Tonawanda Senior High

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