Colleen Link
New Baden,IL
Summary
Dedicated professional with strong customer assistance and problem-solving skills. Experienced in managing inquiries and educating clients on service options, ensuring positive experiences and efficient operations.
Overview
4
4
years of professional experience
Work History
Clerk
USPS
Aviston, IL
07.2023 - Current
- Processed incoming and outgoing mail to ensure timely delivery.
- Sorted packages and letters based on destination and priority.
- Assisted customers with inquiries on postal services and products to enhance customer satisfaction.
- Maintained accurate records of mail transactions and inventory to support operational integrity.
- Collaborated with team members to improve workflow efficiency.
- Educated customers on shipping options and pricing information.
- Assisted customers with inquiries and complaints in a professional manner.
- Ensured compliance with postal regulations during daily operations.
Music Teacher
Signal Hill Elementary School
Belleville, IL
08.2022 - 05.2023
- Instructed students in music theory and performance techniques.
- Coordinated school-wide music events and performances, enhancing community involvement and student engagement.
- Crafted engaging lesson plans tailored to diverse student groups, fostering inclusivity and participation.
- Utilized instruments and technology to enhance musical instruction.
- Encouraged creativity and self-expression through various musical activities.
- Managed classroom behavior to create a positive learning environment.
- Assessed student progress and provided constructive feedback regularly.
- Fostered a positive learning environment through consistent encouragement and constructive feedback, promoting student growth.
Education
Bachelor of Science - Music Education
Missouri Baptist University
St. Louis, MO04-1990
Associate of Arts - Business Administration
Belleville Area College
Belleville, IL04-1987
High School Diploma -
Wesclin
Trenton05-1985
Skills
- Billing and collections best practices
- Collections management
- Debt negotiation
- Repayment negotiations
- Customer assistance
- Effective communication
- Team collaboration
- Time management
- Problem solving
- Decision-making
- Telephone etiquette
- Lesson planning
- Classroom management
- Student assessment
- Event organization
Affiliations
- Playing the Piano
- Volunteer Choir Director
- Traveling
Timeline
Clerk
USPS
07.2023 - Current
Music Teacher
Signal Hill Elementary School
08.2022 - 05.2023
Bachelor of Science - Music Education
Missouri Baptist University
Associate of Arts - Business Administration
Belleville Area College
High School Diploma -
Wesclin