A'KASIA WILSON
Providence Health & Services
Sacramento
11
years of professional experience
Experienced with managing accounts receivable processes, ensuring timely and accurate invoicing. Utilizes effective communication and problem-solving skills to resolve billing issues and maintain positive client relations. Strong understanding of financial reconciliation and adherence to company policies and procedures.
Work History
Accounts Receivable Clerk
2 Years 11 Months- Processed invoices and payments using accounting software, ensuring timely updates to accounts receivable records.
- Reconciled customer accounts to maintain accurate financial records and resolve discrepancies promptly.
- Collaborated with sales team to address billing inquiries and enhance customer satisfaction regarding payment processes.
- Analyzed aging reports to prioritize collections efforts, enhancing overall recovery rates of overdue accounts.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Used accounting software to reconcile accounts, track income, and generate invoices.
Customer Service Specialist II
5 Months- Resolved complex technical issues using Salesforce and proprietary CRM software, ensuring adherence to B2B distribution standards.
- Researched and resolved complex technical issues using Salesforce and proprietary CRM software to maintain B2B distribution standards.
Claims Representative
1 Year 4 Months- Performed high-volume data entry and administrative tasks with 100% accuracy, exceeding performance metrics for call quality and productivity.
- Generated customer satisfaction and technical resolution reports to aid branch administrative goals.
- Processed high-volume unemployment claims, ensuring adherence to state compliance auditing and federal regulations to maintain operational integrity.
- Maintained detailed administrative records and documentation, enabling accurate report generation for management review and decision-making.
- Researched and resolved complex payment disputes, reconciling benefit accounts to ensure timely and accurate disbursements.
- Conducted interviews to gather necessary documentation, ensuring data entry integrity for legal and regulatory compliance and supporting timely claim processing.
Customer Service Representative
1 Year 6 Months- Supported branch operations by creating claims and scheduling service appointments, ensuring efficient coordination within complex logistics network.
- Leveraged Microsoft Office and CRM tools to troubleshoot technical issues and accurately manage high-volume customer data entry.
- Applied conflict resolution techniques to resolve complex service disputes, maintaining high levels of customer satisfaction and retention.
- Recorded service interactions and conducted administrative reconciliations to enhance claim accuracy and maintain compliance.
Assistant Manager
2 Years 10 Months- Managed daily accounting functions, ensuring accurate cash handling, balanced books, and completed financial reconciliations for bank deposits.
- Resolved customer complaints through effective conflict resolution, ensuring brand loyalty and smooth operations.
- Assisted in developing training for new staff, streamlining restaurant cleanliness and sales workflows through process improvement efforts.
- Resolved customer complaints with effective conflict resolution, fostering brand loyalty and maintaining smooth operations.
Education
High school diploma
Skills
Administrative & Accounting: Data entry
Accounting
Accounts receivable
Accounts payable
Report generation
Compliance auditing
Reconciling
Record-keeping
Financial transaction processing
Software & Technical: Microsoft Office
Microsoft Excel
Salesforce
CRM Software
Technical Support
Troubleshooting
Microsoft Windows
Mac OS
Operating Systems
Typing
Operations & Methodologies: Branch operations
Supply chain
Logistics services
B2B distribution
Process improvement
Training development
Conflict resolution
Customer retention
Medical billing
Insurance claims processing
Data entry accuracy
Customer relationship management
Conflict resolution
Technical issue resolution
Report generation
Performance metrics analysis
Effective communication
Problem solving
Time management
Attention to detail
Billing processes
Medical procedure terminology
Appointment scheduling
Claims processing
Appointment scheduling and confirmation
Insurance practices
Documentation
Healthcare operations
Collections
Invoice processing
Payment posting
Statement review
Financial reporting
Financial records and reporting
Accounts receivable software
Cash application
Payment coordination
Customer relations
Payment negotiations
Financial software
Problem-solving
Customer account management
Collections management
Accounts reconciliation
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Accounts Receivable Clerk
Providence Health & Services
08.2023 - CurrentRead More
Customer Service Specialist II
AT&T
12.2022 - 05.2023Read More
Claims Representative
CALIFORNIA UNEMPLOYMENT DEPARTMENT
08.2021 - 12.2022Read More
Customer Service Representative
OLD REPUBLIC HOME WARRANTY
01.2020 - 07.2021Read More
Assistant Manager
TOGO'S SANDWICHES
06.2015 - 04.2018Read More
CONCORD HIGH SCHOOL
High school diploma
Read More