Colleen Lux
Wilmington,NC
Summary
Accomplished Boutique Manager with a proven track record at Fuzz Love, adept in performance analysis and fostering strong customer relationships. Expert in building niche store environments, marketing strategies and consistently achieving and surpassing company goals.
Overview
15
15
years of professional experience
Work History
Boutique Manager
Fuzz Love
03.2015 - Current
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Assisted in recruiting, hiring and training of team members.
- Oversaw merchandising strategies to effectively showcase products with eye-catching displays.
- Interacted well with customers to build connections and nurture relationships.
Customer Service Lead
Pier 1 Imports Incde
11.2014 - 03.2015
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Built positive rapport and relationships for high levels of customer satisfaction.
Customer Service Manager
Jiffy Lube
08.2012 - 09.2014
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about vehicle maintenance and procedures to resolve issues.
Licensed Child Care Provider
Self-Employed
08.2009 - 08.2012
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Monitored children's activities to verify safety and wellbeing.
- Responded to inquiries from parents and guardians.
Education
Early Childhood Education
SUNY At Cobleskill
Cobleskill, NYHigh School Diploma -
Rome Free Academy
RomeSkills
- Store operations
- Performance analysis
- Point of sale systems
- Loss prevention
- Analytical thinking
- Communication
- Marketing strategies
- Adaptability and flexibility
- Customer service
- Conflict resolution
- Financial analysis
Timeline
Boutique Manager
Fuzz Love
03.2015 - Current
Customer Service Lead
Pier 1 Imports Incde
11.2014 - 03.2015
Customer Service Manager
Jiffy Lube
08.2012 - 09.2014
Licensed Child Care Provider
Self-Employed
08.2009 - 08.2012
Early Childhood Education
SUNY At Cobleskill
High School Diploma -
Rome Free Academy
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