Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colleen Matlock

Ormond Beach,FL

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

9
9
years of professional experience

Work History

Server/Bartender

Copper Rill
Idaho falls, ID
04.2022 - 01.2026
  • Provided excellent customer service to enhance dining experience.
  • Took and processed food and drink orders efficiently.
  • Collaborated with kitchen staff to ensure timely food delivery.

Cocktail Waitress

Edgewood Tahoe Resort
South Lake Tahoe, NV
05.2020 - 11.2021
  • Served hundreds of guests promptly, ensuring satisfaction and repeat business
  • Took food and beverage orders clearly, minimizing errors and enhancing guest experience
  • Welcomed guests warmly upon arrival
  • Processed financial transactions accurately and efficiently

Fine Dining Server

Spanish Peaks Mountain Club
Big Sky, Montana
06.2018 - 10.2019

  • Greet members and guests warmly, fostering positive rapport to enhance overall dining experience.
  • Take and enter accurate food and beverage orders, ensuring timely service and guest satisfaction.
  • Anticipate guest needs by proactively clearing plates and refreshing drinks, contributing to a seamless dining flow.
  • Answer menu questions regarding ingredients, preparation, and diet needs.
  • Mix and serve drinks or cocktails following specific venue rules.
  • Communicate special requests clearly to kitchen staff.

Fine Dining Server

Yellowstone Club
Big Sky, Montana
10.2016 - 04.2018
  • Provided exceptional customer service to enhance dining experience at upscale golf course.
  • Managed dining room setup and maintenance to ensure a welcoming atmosphere.
  • Collaborated with kitchen staff to understand menu items and specials for accurate service.

Education

Hillcrest High School
Ammon , ID

Skills

  • Customer service
  • Order processing
  • Food and beverage knowledge
  • Cocktail mixing
  • Menu expertise
  • Food safety standards

Timeline

Server/Bartender

Copper Rill
04.2022 - 01.2026

Cocktail Waitress

Edgewood Tahoe Resort
05.2020 - 11.2021

Fine Dining Server

Spanish Peaks Mountain Club
06.2018 - 10.2019

Fine Dining Server

Yellowstone Club
10.2016 - 04.2018

Hillcrest High School
Colleen Matlock