Colleen Mazzoni
Feasterville,PA
Summary
At Korman Residential Properties, I excelled as Director of Customer Relations, enhancing customer satisfaction and retention through innovative communication strategies and effective problem-solving. Demonstrating exceptional teamwork and reliability, I led initiatives that fostered a collaborative environment and improved service standards. My proficiency in computer skills further supported our mission to maintain high-quality customer interactions.
Knowledgeable [Desired Position] with proven track record in leading customer relations initiatives. Successfully implemented strategic programs that enhanced customer satisfaction and retention. Demonstrated expertise in conflict resolution and team leadership.
Overview
27
27
years of professional experience
Work History
Director of Customer Relations
Korman Residential Properties
01.1998 - 11.2024
- Managed high-volume inbound inquiries, delivering prompt assistance while maintaining exceptional quality standards.
- Facilitated open channels of communication between team members and senior management, fostering a collaborative work environment where all voices were heard.
- Enhanced customer satisfaction by implementing effective communication strategies and conducting regular customer feedback analysis.
- Interacted with team members across departments to research and resolve customer issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Arts - Art
Holy Family College
Philadelphia, PA05-1995
Skills
- Customer satisfaction
- Excellent communication
- Client retention
- Teamwork and collaboration
- Problem-solving
- Reliability
- Computer skills
Timeline
Director of Customer Relations
Korman Residential Properties
01.1998 - 11.2024
Bachelor of Arts - Art
Holy Family College
Similar Profiles
Nicole KrygielNicole Krygiel
Leasing Agent at Korman ResidentialLeasing Agent at Korman Residential
Aaron VaysAaron Vays
Property Management Assistant at Family-Owned Residential PropertiesProperty Management Assistant at Family-Owned Residential Properties
Renaldo HunttRenaldo Huntt
Regional Maintenance Manager/ Project Manager at Securities Properties ResidentialRegional Maintenance Manager/ Project Manager at Securities Properties Residential
Oleksandra NikitinaOleksandra Nikitina
Babysitter at Family, Friends, NeighborsBabysitter at Family, Friends, Neighbors
Gianna KindermannGianna Kindermann
Server at Nifty Fifty'sServer at Nifty Fifty's