Summary
Overview
Work History
Education
Skills
Certification
Cover Letter
Timeline
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Colleen McDonald

Aubrey,TX

Summary

Business Operations Manager with 12+ years of experience leading operational initiatives, process improvements, and cross-functional team leadership across major organizations like Amazon and Del Monte Fresh Produce. Proven ability to guide operational opportunities from ideation to execution, secure stakeholder buy-in, and drive strategic implementations that deliver measurable business results. Skilled in process analysis, risk mitigation, inventory management, and executive reporting. Excited to apply operational excellence and strategic execution expertise to the JPMorgan Chase team.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Transaction Manager

Amazon
10.2020 - Current
  • Guided operational opportunities from ideation to execution, improving service turnaround times by 20% and reducing operational risks by 40%
  • Led cross-functional teams of 200+ associates, collaborating with finance, HR, and operations teams to drive strategic process improvements
  • Developed detailed operational reports and financial tracking tools, delivering actionable insights to senior leadership
  • Secured stakeholder buy-in for new initiatives, enhancing project execution speed
  • Identified and escalated risks, maintaining a 98% resolution rate

Operations Manager

Lennox International
01.2019 - 10.2020
  • Led operational projects that identified $2M in cost-saving opportunities
  • Developed inventory tracking tools and status reporting dashboards
  • Collaborated with departments to remove roadblocks and accelerate initiatives
  • Improved reporting accuracy by 25% and reduced delays by 15%

Risk Analyst

LM WindPower GE Renewables
01.2018 - 01.2019
  • Conducted 50+ risk assessments and developed mitigation strategies that cut occupancy expenses by 12%
  • Collaborated cross-functionally to escalate and resolve risks
  • Delivered operational status updates to leadership

Operations Manager

Del Monte Fresh Produce
09.2015 - 01.2018
  • Directed strategies for 300+ client accounts weekly, improving service efficiency by 18%
  • Developed operational opportunity inventories
  • Secured leadership approval for initiatives via strong business cases

Assistant Director

Chartwells Higher Education
05.2013 - 09.2015
  • Managed operations for university dining services for 1,000+ students
  • Trained 50+ employees, improving satisfaction scores by 22%
  • Aligned service operations with institutional goals

Education

Bachelor of Science - Business Management

University of Arkansas At Pine Bluff
Pine Bluff, AR
05-2013

Skills

  • Operational Strategy & Execution
  • Cross-Functional Collaboration
  • Process Improvement (Lean, Kaizen, Six Sigma)
  • Risk Mitigation & Escalation Management
  • Executive Reporting & Stakeholder Communication
  • Project Management
  • Business Case Development
  • Strategic Implementation
  • Inventory Management
  • Microsoft Office Suite
  • SharePoint
  • CRM Systems
  • Partnership development

Certification

  • Lean Six Sigma - White Belt Certified
  • Lean Six Sigma- Green Belt (In Progress)
  • Google Foundations of Project Management (2022)

Cover Letter

Dear Hiring Manager, I am excited to apply for the Business Operations Manager role at JPMorgan Chase. With over 12 years of leadership experience driving operational excellence and cross-functional initiatives at organizations like Amazon and Del Monte Fresh Produce, I am confident in my ability to bring strategic value to your team. Throughout my career, I have managed large-scale operational projects, identified and executed process improvements, and built strong relationships with stakeholders to deliver measurable results. At Amazon, I successfully led operational initiatives that reduced risk by 40% and improved service turnaround by 20%. I am passionate about creating streamlined processes, solving complex challenges, and contributing to organizational success. Chase's reputation for innovation and operational excellence strongly aligns with my career goals. I am eager to apply my skills in process analysis, strategic implementation, inventory management, risk management, and stakeholder communication to drive operational opportunities from ideation to execution. Thank you for considering my application. I look forward to the opportunity to contribute to the continued success of JPMorgan Chase. Sincerely, Colleen McDonald

Timeline

Senior Transaction Manager

Amazon
10.2020 - Current

Operations Manager

Lennox International
01.2019 - 10.2020

Risk Analyst

LM WindPower GE Renewables
01.2018 - 01.2019

Operations Manager

Del Monte Fresh Produce
09.2015 - 01.2018

Assistant Director

Chartwells Higher Education
05.2013 - 09.2015

Bachelor of Science - Business Management

University of Arkansas At Pine Bluff

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Colleen McDonald