Colleen O'Brien
Owings,MD
Summary
Adept and dynamic, with a proven track record at The Capital Grille, I excel in anticipating guest needs and enhancing dining experiences. My expertise includes proficient use of POS systems and a solid foundation in time management. Known for reliability and a problem-solving approach, I effectively lead teams to exceed service goals.
Overview
14
14
years of professional experience
Work History
Host
The Capital Grille
Washington, DC
07.2023 - 10.2024
- Greeted guests upon arrival and provided them with menus
- Confirmed reservations over phone and in person
- Managed dining room layout via Open Table according to special requests
- Maintained knowledge of current menu items, ingredients, and preparation methods, as I cocktail served as well
Server
The Cheesecake Factory
Annapolis, MD
05.2013 - 03.2023
- Anticipate the guests' needs and respond appropriately with a sense of ugency
- Serve up to 20-60 meals per shift at this busy, family-friendly American chain restaurant
- Delegate tasks to employees and monitor activities and task completion, as well as coach and train employees as I occasionally shift lead
- Communicate with management and chefs in order to fulfill and address any issues or needs requested by guests and/or employees
Server
Bonefish Grill
Brandywine, MD
06.2010 - 04.2012
- Memorize and promote daily specials
- Gained a thorough knowledge of steak cuts, wine varietals and terminology, as well as a basic understanding of food and wine pairing, enabling me to suggestive sell with confidence when appropriate
- Using steps of service and affirmation terms that have instilled in me throughout the years
- Working as a team to ensure all food hits the table at the same time
Education
GED
2004
Skills
- Adaptable
- Reliable
- Problem-solving
- Proficient in many POS systems
- Able to lift 50 pounds
- Time management
- Detail oriented
- Maintaining cleanliness
- Solid communication
Timeline
Host
The Capital Grille
07.2023 - 10.2024
Server
The Cheesecake Factory
05.2013 - 03.2023
Server
Bonefish Grill
06.2010 - 04.2012
GED
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