Overview
Work History
Education
Skills
Timeline
Colleen Patterson

Colleen Patterson

Brooklyn,NY

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

PROJECT MANAGER

MIRROR
New York, NY
08.2021 - Current
  • Plan and execute internal comms and engagement campaigns to educate employees about engineering updates, new feature and product releases, marketing initiatives, and the company-wide roadmap.
  • Own and maintained the internal knowledgebase for both the customer support team and our outsourced partners.

OFFICE PRODUCTION ASSISTANT

Untitled Max Roach Documentary
New York, NY
01.2022 - 03.2022
  • Organized post production-related documents to ensure the proper storage of final video and audio masters, archival materials, and graphics
  • Processed invoices and expenses using QuickBooks

SR. RETENTION & ENGAGEMENT LEAD

MIRROR
08.2019 - 08.2021
  • Owned customer segmentation and contact strategies to reduce both order and subscription churn
  • Scaled our dedicated retention team post-acquisition from two associates to a team of 25 including operations roles and people managers.

PRODUCTION ASSISTANT

Go Ahead, Grab Time By The Throat
Chicago, IL
11.2019 - 11.2019
  • Organized and stored filming equipment and other assets for production.
  • Stayed alert, active and ready to respond to any request at any time using variety of available resources on-set.
  • Entered information on log for post-production team.

WRITER & CONTENT MARKETER

Self-employed
New York, NY
09.2017 - 08.2019
  • Researched and produced technical papers, blog posts, web and ad copy for a variety of B2B clients and industries
  • Led a team of freelance bloggers and as a contract editor for a marketing agency.

DIGITAL MEDIA INTERN

Upright Citizen’s Brigade
New York, NY
09.2017 - 03.2018
  • Produced gifs, memes, and contributed jokes across all of UCB’s social channels in exchange for classes.
  • Coordinated with the digital video and podcast teams to plan monthly themes around the social calendar.

Staff Writer & Co-Producer

The Whiskey Journal
Chicago, IL
01.2014 - 01.2017
  • Satirical journal akin to The Onion which produced live topical monthly shows out of Chicago’s Beat Kitchen.

SOCIAL MEDIA & PR SPECIALIST

Walker Sands Communications
Chicago, IL
01.2014 - 07.2015
  • Pitched product releases, infographics and offered expert commentary to top tier media outlets such as Entrepreneur and Fast Company
  • Day-to-day account management and social content creation for six B2B tech and SaaS brands.

Education

TV Writing Certification -

New York University, New York, NY
05.2021 - 05.2022

BA - English & Film Studies

College of William & Mary
08.2010 - 01.2014

The Second City , Chicago, IL
01.2013 - 05.2013

Comedy Studies Alumni

Skills

  • Exceptional oral and written communication skills
  • Superior reading comprehension and proofreading abilities
  • Adaptability to different writing style
  • Strong research skills
  • Highly generative and deadline oriented
  • Strong organization and time management skills
  • High ability to multitask and function as a team player

Timeline

OFFICE PRODUCTION ASSISTANT - Untitled Max Roach Documentary
01.2022 - 03.2022
PROJECT MANAGER - MIRROR
08.2021 - Current
New York University - TV Writing Certification,
05.2021 - 05.2022
PRODUCTION ASSISTANT - Go Ahead, Grab Time By The Throat
11.2019 - 11.2019
SR. RETENTION & ENGAGEMENT LEAD - MIRROR
08.2019 - 08.2021
DIGITAL MEDIA INTERN - Upright Citizen’s Brigade
09.2017 - 03.2018
WRITER & CONTENT MARKETER - Self-employed
09.2017 - 08.2019
Staff Writer & Co-Producer - The Whiskey Journal
01.2014 - 01.2017
SOCIAL MEDIA & PR SPECIALIST - Walker Sands Communications
01.2014 - 07.2015
The Second City - ,
01.2013 - 05.2013
College of William & Mary - BA, English & Film Studies
08.2010 - 01.2014

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Colleen Patterson