Colleen Queen
Jeannette,PA
Summary
Precious business Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
11
11
years of professional experience
Work History
Co-Owner, Assistant Director, Pre
The Growing Tree Child Care Learning, Center,Inc, K Teacher
Greensburg, PA
04.1995
- Sold in 2010
- Successfully operated a high-quality Early Childhood Education
- Center for 15 years
- Responsible for program policy development and implementation, hiring, supervising and managing staff, coordinating with community agencies, marketing the business, writing grants and continually exceeding state regulations
Senior Patient Information
Excela Health Orthopedics
Greensburg, PA
04.2011 - Current
- Ensure positive customer experience and interaction in reception area
- Schedule patients for appropriate intervals and providers based on protocols
- Act as a patient advocate
- Enter all information into the billing system with appropriated charges and codes
- Demonstrate accountability for professional development
- Achieve thoroughness and accuracy when accomplishing an essential function of the job
- Interact with co-workers and internal customers in a respectful and professional manner
- Process multi-line telephone calls and messages promptly, accurately, courteously and efficiently
- Facilitate patient flow
Education
Bachelor of Arts - Liberal Arts/Psychology
Saint Vincent College
Skills
- Teamwork
- Creativity
- Organization
- Detail-Oriented
- Leadership
- Problem-Solving
- Independent and critical
- Thinking skills
- Efficient
- SOFTWARE SKILLS
- Microsoft Office
- IDX
- Allscripts
- Client Interfacing
- Administration and Reporting
- Customer Service Process Improvement
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Health and Safety Compliance
Timeline
Senior Patient Information
Excela Health Orthopedics
04.2011 - Current
Co-Owner, Assistant Director, Pre
The Growing Tree Child Care Learning, Center,Inc, K Teacher
04.1995
Bachelor of Arts - Liberal Arts/Psychology
Saint Vincent College