Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colleen Roach

Blue Island,IL

Summary

I am currently a Customer Service Agent with Southwest Airlines for almost five years. With my work experience in the Baggage Service office it has had a lot of challenges, but I am passionate about providing great customer service to our passengers. I am successful in applying strong communication and problem resolution skills to each customer issue.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

Southwest Airlines
07.2019 - Current
  • Provide legendary customer service to our passengers.
  • Work together to ensure the success of our company.
  • Provides friendly service to and maintains positive relationships with all internal and external customers.

Education

No Degree - Sports Management

University of Indianapolis
Indianapolis, IN
05.2008

Liberal Arts And General Studies

Kankakee Community College
Kankakee, IL
05.2005

Skills

  • Temp Supervisor
  • Fault Code Team
  • Conflict management
  • Communicate well with both above and below the wing Supervisors
  • Provide amazing customer service
  • Leadership
  • Teamwork
  • Evidence collecting
  • Non-verbal communication
  • Editing
  • Delegating
  • Documenting
  • Reliable
  • Compassionate
  • Adapting

Timeline

Customer Service Agent

Southwest Airlines
07.2019 - Current

No Degree - Sports Management

University of Indianapolis

Liberal Arts And General Studies

Kankakee Community College
Colleen Roach