Colleen Roach
Blue Island,IL
Summary
I am currently a Customer Service Agent with Southwest Airlines for almost five years. With my work experience in the Baggage Service office it has had a lot of challenges, but I am passionate about providing great customer service to our passengers. I am successful in applying strong communication and problem resolution skills to each customer issue.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
07.2019 - Current
- Provide legendary customer service to our passengers.
- Work together to ensure the success of our company.
- Provides friendly service to and maintains positive relationships with all internal and external customers.
Education
No Degree - Sports Management
University of Indianapolis
Indianapolis, IN05.2008
Liberal Arts And General Studies
Kankakee Community College
Kankakee, IL05.2005
Skills
- Temp Supervisor
- Fault Code Team
- Conflict management
- Communicate well with both above and below the wing Supervisors
- Provide amazing customer service
- Leadership
- Teamwork
- Evidence collecting
- Non-verbal communication
- Editing
- Delegating
- Documenting
- Reliable
- Compassionate
- Adapting
Timeline
Customer Service Agent
Southwest Airlines
07.2019 - Current
No Degree - Sports Management
University of Indianapolis
Liberal Arts And General Studies
Kankakee Community College
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