Colleen Smith
Castle Rock,CO
Summary
I'm looking for an opportunity to improve my authority, correspondence, customer service, and relationship-building skills. I've worked in a fast-paced setting before and am eager to go the extra mile to complete tasks. I am a quick learner who will always come up with a solution to an issue. I am well-organized, competent, and effective, as well as solid, dependable, and amiable, as well as friendly and outgoing. I am very adaptable to different situations, work well with others, and am open to trying new things.
Overview
5
5
years of professional experience
Work History
Substitute Teacher, K-12
Douglas County School District
02.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
XGolf Associate
Patrick Armstrong
08.2022 - 12.2023
- Ability to work in a fast paced, fun, and energetic sports bar and entertainment facility
- Responsible for serving food and drinks as well as general oversight of the golf simulators, facility, golf leagues and overall customer satisfaction.
- Documented fees received, entrances and customer service issues into course tracking system.
- Directed golfers to starting points and maintained proper rotation.
Dutch Bros Shift Lead
Nate Frary
10.2020 - 12.2021
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Completed opening and closing duties to facilitate business operations
- Delegated tasks to employees and monitored activities and task completion
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Managed operations during shift, with total awareness of activities of employees and customers.
Dutch Bros Barista
Nate Frary
02.2020 - 10.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Team Member
Tractor Supply
10.2019 - 01.2020
- Demonstrated strong work ethic and reliability by consistently meeting or exceeding attendance and punctuality expectations.
- Communicated and problem-solved operational problems on the spot.
- Learned all required tasks quickly to maximize performance.
Education
Bachelor of Arts - Early Childhood Education
University of Northern Colorado
Greeley12.2023
No Degree - Early Childhood Education
Front Range Community College
Fort Collins, CO05.2020
High School Diploma -
Palmer Ridge High School
Monument, CO05.2018
Skills
- Strong Work Ethic
- Quality Control
- Decision-making capabilities
- Team Player
- Active listener
Timeline
Substitute Teacher, K-12
Douglas County School District
02.2024 - Current
XGolf Associate
Patrick Armstrong
08.2022 - 12.2023
Dutch Bros Shift Lead
Nate Frary
10.2020 - 12.2021
Dutch Bros Barista
Nate Frary
02.2020 - 10.2020
Team Member
Tractor Supply
10.2019 - 01.2020
Bachelor of Arts - Early Childhood Education
University of Northern Colorado
No Degree - Early Childhood Education
Front Range Community College
High School Diploma -
Palmer Ridge High School