Colleen Stokely
Lakeland,FL
Summary
Nearly the last three years, I have assisted clients as their Healthcare Advocate. Committed to facilitating resolution for clients. Prior to this position, I also have ten years of customer service experience including clerical work. As I have navigated career paths over the years, I have seen that my passion has always been writing, proofreading, and editing work. I am currently in school online for English, and engaging as a writer in anyway I can. This is my passion, and I am excited to present my best self. Growing with a company long term is the goal. Having experience I have attained as a writer, and using my skillset to help those around me in a positive way to achieve a common goal to help the company continue to progressive in a forward direction.
Overview
5
5
years of professional experience
Work History
Health Care Advocate
Results Companies
10.2020 - Current
- Responding to incoming calls, and assisting clients with inquiries on their Medicare plan. Assist callers and navigate many different call types to best resolve customer issues and complaints.
- Accurately documenting and creating accurate notation in all calls, while navigating multiple systems during calls
- Following call flow correctly, showing kindness and empathy to develop trust with each client. Demonstrating upmost professionalism.
- Utilized software systems include: Microsoft products including outlook, excel, and 365. In addition, CRM system to document patient complaints by listening to patients and families, recording details, and determining resolution for all calls.
- Handled up to 60-115 calls per day
Receptionist
Jack Hall Jr.'s Construction And Aluminum
02.2019 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled and confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Create spreadsheets and input data.
- Managed over 50 calls per day.
Education
Associate of Arts - English
Polk State College
Winter Haven, FLBachelor of Arts - English
Thomas Edison State University
Trenton, NJHigh School Diploma -
Families of Faith Christian Academy
Lakeland Fl06.2011
Skills
- Client Engagement
- Active Learning
- Customer Inquiries
- Spreadsheet Tracking
- Excellent Interpersonal Communication
- Microsoft Office
- University trained research skills
- Phone etiquette
- Problem solver
- Multi-tasking skills
- Ability to write well, thought out research papers
- Works well under deadlines
Timeline
Health Care Advocate
Results Companies
10.2020 - Current
Receptionist
Jack Hall Jr.'s Construction And Aluminum
02.2019 - 02.2020
Associate of Arts - English
Polk State College
Bachelor of Arts - English
Thomas Edison State University
High School Diploma -
Families of Faith Christian Academy
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