Charlene Espeut

Worked remotely from home (4 1/2 years) with company equipment- took calls for different medicare plans - onboarded members that just signed up- also made in home assessment appointments - made appointments with PCP- reviewed plan info and went over HRA questions- also looked up dentists, providers, etc…. - and answered questions also transferred to MS

Worked along side financial advisors with prepping their calls and clients to make sure they qualify for program

• Presented and closed private policies to customers i.e health plans, multi-plan, major medical

• Saved customers from cancelling policies by offering plans that met their current needs
• Performed customer negotiations to reach a fair conclusion for both the business and the customer
• Educated customers on products and service offerings
• Answered customers' questions and addressed problems and complaints over the phone

• For Qology I worked on the Sprint Campaign, then was promoted to HR as a Business Analyst that provided quality assurance for the whole company of Qology
• Assisted customers with selection of products and services
• Described merchandise and explained product operation to customers
• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
• Completed purchases with cash, credit, and debit payment methods
• Administered all point of sale opening and closing procedures
• Greeted customers with enthusiasm and offered immediate friendly service
• Reviewed company software and business programs to determine their value
• Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines
• Documented process flows and developed requirements for functional improvements and enhancements
• Communicated with customers, employees, and other individuals to answer questions and explain information
• Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements streamlined processes
• Optimized roles at all levels, facilitated communication, and adjusted culture to be more open and productive
• Established maintenance plans and oversaw repair work to maintain productivity
• Conducted experiments on biomass or pretreatment technologies
• Managed quality control and maintained high customer satisfaction
• Actively suggested operational improvements to enhance quality, improve production times, and reduce costs

• Sold ObamaCare and Private Health Insurance ie: BCB,S Coventry, Aetna,etc.../ Muti-Plan, Major Medical

• Promoted brands through event marketing, demonstrations, and sales
• Initiated friendly conversation with each customer to determine level of assistance required
• Maintained a friendly, outgoing personality to promote a positive work environment and satisfy customer needs
• Drove sales through suggestive selling and by promoting add-on purchases
• Verified that all merchandising standards were maintained on a daily basis
• Consulted with customers on the latest styles and trends
• Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments

• Pre-Qualified customers for health insurance agents via inbound and outbound calls

• Presented and closed magazine subscriptions via outbound calls

• Cleaned dishes with detergent/chemicals in the a 3-compartment sink
• Immediately resolved complaints from guests by listening to issues and notifying the restaurant manager
• Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables
• Oversaw bar inventory, restocked supplies, and placed orders
• Welcomed guests with a personable attitude and smile, offered to bring their beverage orders while they reviewed the menu
• Promoted and endorsed the company to bring in new business
• Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms
• Fulfilled special order requests, including special occasion cakes and party platters
• Supported other areas of the restaurant as necessary, such as set up, cleanup, prep work, and equipment maintenance
• Delivered exceptional, friendly, and fast service
• Gave every customer immediate and undivided attention

• Maintained a friendly, outgoing, and customer focused demeanor while on the sales floor
• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
• Guaranteed positive customer experiences and resolved all customer complaints
• Trained new employees on company customer service policies and service level standards
• Stocked and rotated inventory regularly
• Organized the store by returning all merchandise to its proper place
• Recommended, selected and helped locate merchandise based on customer needs and desires
• Organized weekly sales reports for the sales department to track product success

• Maintained safe food handling and other standards at all times
• Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu
• Delivered exceptional service by greeting and serving customers in a timely and friendly manner
• Quickly and thoroughly swept and mopped floors, removed trash, cleaned, and stocked restrooms
• Politely answered phones promptly confirmed reservations
• Stocked and maintained silverware, linen, and condiments
• Completed opening and closing checklists according to set standards
• Maintained a professional tone of voice and words at all times including during peak rush hours
• Greeted guests, provided seating, and explained menu options
• Prepared the buffet and salad bar for dinner service
• Delivered exceptional, friendly, and fast service