Colleen Stone

• Reviewed patient accounts and resolved billing questions, ensuring clear communication and courteous follow-up to enhance patient satisfaction.
• Coordinate account activity with billing and accounting staff to keep work moving on schedule.
• Prepare routine reports on billing status, account activity, and outstanding balances.
• Mentored staff, fostering professional development and enhancing team performance.
• Collaborated with cross-functional teams to optimize financial workflows and reduce processing times.
• Respond to patient billing inquiries and explain account details in a professional, easy-to-understand manner.
• Support training for new staff on billing procedures, account handling, and customer communication.
• Maintain organized account files and update documentation for billing inquiries and payment adjustments.
• Responded to patient billing inquiries and clarified account details in a professional manner, fostering trust and transparency.
• Reviewed billing records for missing information and route questions to the appropriate team member.
• Led financial reporting processes, ensuring compliance with regulations and accuracy in statements.

• Reviewed billing documentation for completeness before posting charges and submitting claims.
• Reconciled account records against receipts and posted payments to support clean financial tracking.
• Updated patient accounts with payment activity, adjustments, and follow-up notes in a timely manner.
• Tracked outstanding balances and followed up on delinquent accounts using established billing procedures.
• Tracked outstanding balances and followed up on delinquent accounts to ensure timely payments.
• Used Excel to organize billing data, monitor account activity, and support routine reconciliation work.
• Managed correspondence for invoices, account inquiries, and payment follow-up to maintain clarity and professionalism.
• Monitored accounts receivable aging reports to ensure timely collections.
• Verified accuracy of billing data and corrected discrepancies.
• Processed patient billing inquiries and resolved discrepancies efficiently.
• Reviewed and ensured accuracy of insurance claims submissions.

• Managed monthly customer billing processes and maintained accurate account records to ensure timely and correct transactions.
• Led a team of 12 Customer Service Representatives, sustaining service quality and employee morale.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• Managed monthly customer billing, including credit card and bank draft charges, while maintaining accurate account records.
• Created and implemented departmental policies and objectives to standardize operations and enhance team efficiency.
• Instituted more frequent aging reports to proactively identify delinquent accounts and monitor outstanding debt.
• Evaluated past revenue and expenses to prepare quarterly financial forecasts and flag potential risk.
• Led customer service team to enhance support efficiency and resolve complex issues.
• Developed training programs for staff to improve product knowledge and service quality.

• Drafted customer service email scripts to standardize responses and enhance consistency across communications.
• Resolved customer concerns calmly, maintaining positive service experiences through clear communication.
• Draft company-wide customer service email scripts to standardize responses and improve consistency across communications.
• Coordinate billing-related training and document procedures to support consistent handling of customer accounts.
• Organized service work and administrative follow-through using Microsoft Office, Excel, scheduling, and calendar management.
• Cross-trained and backed up other customer service members.
• Provided excellent customer service, answering questions and addressing concerns promptly.

• Coordinated 25 weekly employee schedules across shifts and coverage needs.
• Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
• Hired and trained new employees, enhancing onboarding process and improving team readiness.
• Hired and trained new employees to support smooth onboarding and team readiness.
• Managed inventory purchasing to maintain stock levels for uninterrupted daily operations.
• Maintained customer relationships and resolved service issues to sustain a positive experience.
• Used Microsoft Office and Excel to support billing, deposits, and basic reporting.
• Oversaw daily operations, ensuring efficiency and adherence to company policies.
• Developed and implemented process improvements that enhanced workflow productivity.

GPA: 3.20

GPA: 3.4