Colleen Sweeney
Mokena,IL
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Personal Care Specialist
Green Thumb Industries
09.2022 - 01.2025
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Completed physical inventory counts each month.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Counted tips out weekly based on hours for fellow team members using a spreadsheet.
- Maintained confidentiality of sensitive patient information in accordance with HIPAA guidelines.
Shift Lead
Tropical Smoothie Cafe
08.2021 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Kept employees operating productively and working on task to meet business and customer needs.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
Shipping & Receiving
Slick Locks
04.2021 - 08.2021
- Assisted with shipping and receiving to maintain efficient flow of materials and finished goods.
- Worked closely with the shipping and receiving department to coordinate timely deliveries of parts orders, ensuring that accurate documentation was maintained for all shipments.
- Managed shipping and receiving processes efficiently, verifying incoming shipments against purchase orders and invoices.
- Oversaw purchase orders, data entry and shipping and receiving operations, troubleshooting obstacles, and supporting comprehensive improvements.
Education
No Degree - Political Science
Illinois State University
High School Diploma -
Lincoln-Way Central
New Lenox, IL06-2017
Skills
- Product merchandising
- Patience and empathy
- Teamwork and collaboration
- Customer education
- Restocking inventory
- Building rapport
- Cash handling experience
- Attention to detail
- Customer service
- Order fulfillment
*Please feel free to ask about employment prior to 2021*
Timeline
Personal Care Specialist
Green Thumb Industries
09.2022 - 01.2025
Shift Lead
Tropical Smoothie Cafe
08.2021 - 08.2022
Shipping & Receiving
Slick Locks
04.2021 - 08.2021
No Degree - Political Science
Illinois State University
High School Diploma -
Lincoln-Way Central
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