Naomi Waller-Binia
Greensburg,PA
Summary
Compassionate and detail-oriented Personal Care Specialist skilled in creating welcoming environments and fostering trust with patients. Known for delivering tailored support and education, enhancing overall patient experiences in the medical marijuana industry.
Overview
6
6
years of professional experience
Work History
Personal Care Specialist
Green Thumb Industries
11.2023 - Current
- Create a welcoming environment that makes patients feel like they are welcomed and can trust us with any questions or problems they may have in regards to their needs.
- Promoted a safe and comfortable environment for patients by maintaining clean living spaces and addressing potential hazards.
- Create a connection with patients that results in not only a more comfortable experience, but an educational experience as well, making sure no patient feels unsure or unsafe in their experience at the store or with the product.
- Enhance patient satisfaction by providing personalized care and support tailored to individual needs and experiences with medical marijuana and the medical marijuana industry.
Kitchen Manager
Chipotle
06.2023 - 11.2023
- Oversaw daily kitchen operations, ensuring compliance with food safety and sanitation standards.
- Trained and mentored kitchen staff to enhance performance and improve service quality.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Conducted regular performance evaluations, providing constructive feedback to enhance team effectiveness.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Team Member
Target
09.2022 - 06.2023
- Primarily worked in the Starbucks in the store:
- Prepared food and drinks for guests in a timely manner ensuring that it was correct and to guest satisfaction. • Made sure that work and guest areas were clean and organized.
- Ensured no expired food was present and were properly disposed of.
- Stocked shelves and helped guests to find what they needed
- Put together online orders for delivery in a timely manner.
- Trained new team members on operational procedures and best practices for efficiency
- Implemented visual merchandising techniques to enhance product displays and drive sales
Waitress/Hostess/Bartender
Little E's Pizzeria
04.2021 - 09.2022
- Delivered exceptional customer service, enhancing guest satisfaction and repeat business.
- Managed order accuracy through meticulous attention to detail during high-volume service.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food orders.
- Mixed drinks for customers ensuring safe alcohol practices
- Waited on guests ensuring that they got the correct food in a timely manner taking note of allergies
- Answered take out calls and handled guests when they picked up their take out.
Team Member
Chic-Fil-A
10.2020 - 05.2021
- Assisted in maintaining optimal inventory levels through effective stock management and product placement
- Collaborated with team members to achieve daily sales goals and enhance customer satisfaction
- Processed transactions accurately using point-of-sale systems, ensuring a smooth checkout experience
- Resolved customer inquiries and concerns promptly, fostering a positive shopping environment
- Packaged food for guests and gave it to them in a timely manner in the drive thru and for pick up during Covid
- Ensured that work environment was clean and organized.
- Opened the store before it was opened tj the public to ensure that everything was prepared for the day.
Education
Bachelor of Arts - Political Science
University of Pittsburgh At Greensburg
Greensburg, PA12-2026
Skills
- Customer service
- Active listening
- Problem resolution
- Conflict resolution
- Relationship building
- Complaint resolution
- Professional telephone demeanor
- Product knowledge
- De-escalation techniques
- Building rapport
Timeline
Personal Care Specialist
Green Thumb Industries
11.2023 - Current
Kitchen Manager
Chipotle
06.2023 - 11.2023
Team Member
Target
09.2022 - 06.2023
Waitress/Hostess/Bartender
Little E's Pizzeria
04.2021 - 09.2022
Team Member
Chic-Fil-A
10.2020 - 05.2021
Bachelor of Arts - Political Science
University of Pittsburgh At Greensburg