Richard Chase Hughes
Personal Care Specialist
St Paul,VA
Summary
Dynamic professional with a proven track record in compassionate patient care at Dharma Pharmaceuticals. Skilled in decision-making and team leadership, I excelled in enhancing client satisfaction and optimizing service transitions. Adept at utilizing point of sale systems, I consistently achieved sales targets while fostering a collaborative work environment.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Personal Care Specialist
Dharma Pharmaceuticals
Abingdon, VA, United States
05.2024 - Current
- Provided compassionate and patient-focused care to cultivate well-being.
- Skilled in managing challenging behaviors exhibited by clients due to cognitive decline or mental health issues.
- Collaborated effectively with pharmacists to optimize client care and facilitate seamless service transitions.
- Taught patients about product to best suit their needs.
- Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
- Checked-in patients, created profiles, and updated profiles for business
- Computer based skills
- POS system skills
Key Carrier Manager, Assistant Store Manager
Variety Wholesalers
St Paul, VA And Abingdon, VA, United States
08.2019 - 05.2024
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Contributed to increased revenue by consistently achieving or surpassing sales targets through upselling techniques and excellent customer service.
- Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
- Assisted in recruiting, hiring and training of team members.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Lawn and Garden/Seasonal Worker
Walmart
Lebanon, VA, United States
05.2022 - 09.2022
- Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Watered and maintained plants
- Used store equipment such as pallet jacks, scissor lifts, and dollies to accommodate store procedures.
Education
Some College - General Studies
Mountain Empire Community College
Big Stone Gap, VA, United States 05.2001 -
Skills
Compassionate patient/customer care
Team leadership
Customer service
Workforce management
Basic Computer Skills
Point of sale skills
Decision-making
Timeline
Personal Care Specialist
Dharma Pharmaceuticals
05.2024 - Current
Lawn and Garden/Seasonal Worker
Walmart
05.2022 - 09.2022
Key Carrier Manager, Assistant Store Manager
Variety Wholesalers
08.2019 - 05.2024
Some College - General Studies
Mountain Empire Community College
05.2001 -