Keith Castellano
Lyndhurst
Summary
I am a very seasoned and proactive Personal Care Specialist(budtender) with extensive experience in customer service, 2+ years of cannabis product knowledge, sales, and regulations and safety standards. Skilled in cash handling, POS systems, inventory management, and staff training. Bringing strong problem-solving abilities and a commitment to outstanding service.
I have great people skills and love talking. I like helping others and aiding in making them have a higher quality of life with the skills ive obtained.
Making the customer/clients experience as best as possible and having them remember my name is always rewarding and makes me go home feeling like I did my job.
Overview
8
8
years of professional experience
Work History
Personal Care Specialist
GTI
02.2022 - 03.2024
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Checked guests' photo identification for validity and age requirements.
- Terpene knowledge and cannabis medical patient consultations
- very good at cash handling and counting tils
- cash /change runner
- versed in allotment
- trained new hires and counted tips
- POS skilled ( dutichie , blaze, leaf logics)
- labeling and inventory when needed
- building displays in front of house
Front End Supervisor
TJX Companies HomeGoods
09.2018 - 02.2020
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- encouraged the staff to push TJX credit cards to customers to get savings in our stores
- trained new staff members
- counted registers end of night
- provided outstanding customer service to everyone no matter what
- answered phone calls directed them to the department they needed
Food Service Supervisor
MOOYAH Burgers, Fries & Shakes
03.2016 - 02.2017
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Ordered new supplies and food to maintain service levels.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Food handler and ServSafe certified
- trained new hires
Education
High School Diploma -
Rutherford High School
Rutherford, NJ06.2003
High School Diploma -
Bergen County Technical Schools
Teterboro, NJ06.2003
Skills
- Compassionate Caregiving
- Client Confidentiality
- Problem-Solving
- Multitasking and Organization
- Dependable and Responsible
- Verbal and written communication skills
- Patient Care
- HIPAA Compliance
- Patient Companionship
Timeline
Personal Care Specialist
GTI
02.2022 - 03.2024
Front End Supervisor
TJX Companies HomeGoods
09.2018 - 02.2020
Food Service Supervisor
MOOYAH Burgers, Fries & Shakes
03.2016 - 02.2017
High School Diploma -
Rutherford High School
High School Diploma -
Bergen County Technical Schools
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