Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Areyanna Duncan

Saint Cloud,USA

Summary

Offering personable and reliable nature, ready to learn and grow in customer-focused setting. Bring strong foundation in communication and problem-solving, essential for addressing guest needs and ensuring smooth operations. Ready to use and develop time management and multitasking skills. Professional in hospitality and customer service with proven track record of handling front desk responsibilities. Skilled in maintaining high standard of service and managing guest inquiries efficiently. Known for teamwork and adaptability in dynamic environments, ensuring smooth operations. Experienced with front desk management, including guest check-ins, reservations, and administrative support. Utilizes effective communication and organizational skills to enhance guest satisfaction. Track record of maintaining professional and welcoming front desk environment. Offering nurturing and supportive disposition, eager to learn and develop in caregiving environment. Bring willingness to quickly acquire essential patient care techniques and communication skills. Ready to use and develop empathy and organizational skills in this role. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Personal Care Assistant

SeniorHomes
Minneapolis, MN
03.2023 - 10.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.

Front Desk Associate

Homewood Suites by Hilton
Saint Cloud, MN
03.2022 - 08.2022
  • Greet all guests and assist them with check-in and check-out
  • Maintain a positive attitude and friendly demeanor. Respond to all guest questions and requests. Answer and forward phone calls. Manage guest bookings and reservations.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Security Officer

State Wide Protective Agency
Minneapolis, MN
08.2020 - 03.2021
  • Report any suspicious activity to MOD
  • Secure the premises and personnel by patrolling property monitoring surveillance equipment
  • Help any person in need of assistance
  • Monitor all entrances and exits
  • Observe for signs of crime or disorder and investigate disturbances
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

HHA

Home health
Saint Cloud, MN
03.2019 - 02.2020
  • Greet clients in a warm, professional manner
  • Understand the limitations and needs of each individual client
  • Provide basic domestic services e.g. meal prep, laundry, light housework
  • Provide companionship and engage in conversation with the clients
  • Assist with all daily activities, based on the client’s limitations and needs
  • Provide a caring and positive presence for the clients
  • Cleaning and sanitizing

Education

High school diploma - undefined

Skills

  • Computer Skills
  • Customer Support
  • Meal Preparation
  • Guest Services
  • Home Care
  • Cleaning Experience
  • Time Management
  • Leadership Experience
  • Customer Service
  • Front Desk
  • Organizational Skills
  • Food Preparation
  • Caregiving
  • Security
  • Effective planning
  • Housekeeping
  • Information protection
  • Grooming assistance
  • Emotional support
  • Personal hygiene assistance
  • Housekeeping tasks
  • Compassionate caregiving
  • Compassionate patient care
  • Behavior redirection
  • Compassionate care
  • Meal preparation
  • Meal planning
  • Household tasks
  • Patient management
  • Patient assessments
  • Nutrition planning
  • Client relationship management

Certification

First Aid Certification

CNA Certification

Timeline

Personal Care Assistant

SeniorHomes
03.2023 - 10.2024

Front Desk Associate

Homewood Suites by Hilton
03.2022 - 08.2022

Security Officer

State Wide Protective Agency
08.2020 - 03.2021

HHA

Home health
03.2019 - 02.2020

High school diploma - undefined

Areyanna Duncan