Dayja Peacock
Houston,TX
Summary
Empathetic and knowledgeable Health Technician with 10 years of experience using advanced interpersonal and technical skills. Enthusiastic team player driven to achieve exceptional patient outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
AccentCare
Houston, TX
08.2023 - Current
- Assisted nurses and physicians in providing patient care, including taking vital signs and administering medications.
- Performed administrative duties such as filing medical records, scheduling appointments, and answering phones.
- Maintained a clean and organized environment in the patient rooms and other areas of the hospital.
- Provided emotional support to patients by listening to their concerns and helping them cope with their illnesses.
- Assisted with basic wound care such as changing dressings or cleaning wounds.
- Administered prescribed oral medications to patients according to physician orders.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
Customer Service Representative
Alorica
Houston, TX
05.2021 - Current
- Answered customer inquiries regarding account balances and payment histories.
- Responded to customer requests for assistance with billing issues.
- Processed payments received by customers in a timely manner.
- Researched and resolved discrepancies on accounts.
- Assisted customers with setting up payment plans when necessary.
- Developed relationships with customers to build trust and loyalty.
- Communicated regularly with internal departments regarding collection updates.
- Advised customers on proper use of their accounts as well as any available discounts or promotions.
- Provided feedback to management on areas needing improvement in customer service processes.
- Reviewed credit applications for accuracy and completeness prior to processing them.
- Maintained compliance with all applicable laws, regulations, and policies related to collections activities.
- Analyzed collection data to identify potential areas of improvement or opportunities for increased efficiency.
PCA Personal Care Assistant
Legacy Nursing Home
04.2019 - Current
- Performed administrative duties such as filing medical records, scheduling appointments, and answering phones.
- Maintained a clean and organized environment in the patient rooms and other areas of the hospital.
- Provided emotional support to patients by listening to their concerns and helping them cope with their illnesses.
- Monitored patients' conditions by checking vital signs, performing blood draws, and reporting any changes to the nursing staff.
- Assisted with basic wound care such as changing dressings or cleaning wounds.
- Administered prescribed oral medications to patients according to physician orders.
- Prepared examination rooms for incoming patients by stocking supplies, setting up equipment, and ensuring privacy curtains were drawn properly.
- Provided educational materials about health maintenance topics such as diet, exercise, medication management., for patients and families.
- Transported patients between departments using wheelchairs or strhers when necessary.
- Observed patient behaviors for changes that could indicate physical or mental distress requiring additional evaluation.
- Recorded patient vital signs, documenting information into medical charts.
- Observed and reported changes in patient condition to registered nurse.
- Transported patients as assigned by registered nurses.
- Responded quickly and with deep care for patients to build trust and rapport.
- Obtained, labeled and transported variety of samples and blood specimens.
PCA Personal Care Assistant
Medical Solutions
Rochester, NY
01.2017 - Current
- PPS, take care of combing hair, shaving caring for nails and brushing teeth, help patient use the toilet and get dressed, turn, transfer and reposition patients between wheelchair and bed, help take patients to eat and participate in various activities, serve patients meals and assist with eating
Personal Assistant
Carebuilders At Home
Houston, TX
08.2022 - 05.2023
- Assisted patients with daily activities such as bathing, dressing, eating and grooming.
- Provided companionship to elderly and disabled individuals by conversing, playing games and reading books.
- Transported patients to medical appointments and other destinations in a timely manner.
- Monitored vital signs such as pulse rate, blood pressure, temperature and respiration.
- Performed light housekeeping tasks including changing linens, dusting furniture and vacuuming carpets.
- Administered medications as prescribed by physician in accordance with healthcare regulations.
- Maintained accurate records of patient care services including progress notes, treatments and medications administered.
- Coordinated with physicians, nurses and other healthcare professionals to ensure quality care for all patients.
- Assisted patients with ambulation using walkers or wheelchairs in a safe manner.
- Answered call lights promptly to address patient needs quickly and efficiently.
- Provided comfort measures such as back rubs or massage therapy when necessary.
- Prepared meals according to dietary instructions from dietitian or physician.
- Reported any changes in the condition of the patient to the nurse or supervisor promptly.
- Helped maintain cleanliness of resident rooms and areas through regular cleaning duties such as washing windows, mopping floors and emptying trash receptacles.
- Encouraged independence among elderly or disabled persons by helping them complete tasks on their own whenever possible.
- Demonstrated basic knowledge of first aid techniques when needed.
- Provided emotional support for patients who were dealing with difficult diagnoses or life situations.
Customer Service Representative (Remote)
sunpin solar LLC
Houston, TX
12.2020 - 07.2021
- Up sales checking home to make sure they were getting the saving they need on energy cost
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Representative
ROI Call Center Solutions remote
Houston, TX
12.2020 - 04.2021
- Rent relief documenting uploading, calling customers to make sure we have everything to process application
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Resolved customer service issues in a timely manner.
- Processed orders, forms, applications, and requests.
- Built sustainable relationships with customers through open communication.
- Followed up on customer inquiries not immediately resolved.
- Maintained records of customer interactions and transactions.
- Assisted customers with navigating website for product selection purposes.
- Adhered to company policies when dealing with customers.
PCA Personal Care Assistant
Maxim healthcare
Rochester, NY
06.2013 - 09.2020
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Educated families about proper nutrition for their loved ones in order to maintain good health.
- Answered questions from family members regarding patient's condition or care plan.
- Administered medications orally or topically as directed by physician orders.
- Responded to bell or light signal calls to assist patients with needs.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Conducted screenings and assessments to identify clients in need of substance abuse services.
- Facilitated educational groups focusing on topics such as relapse prevention, coping skills, anger management, and recovery planning.
- Maintained accurate client records and documented progress notes in accordance with agency policies and procedures.
- Monitored client progress throughout their course of treatment and adjusted interventions accordingly.
- Advised family members about addiction issues, relapse prevention strategies, and available support services.
Customer Service Representative
ADT Security Services
Rochester, NY
03.2018 - 06.2020
- Answered customer inquiries regarding availability of products and services.
- Provided accurate information about product features, pricing plans, and warranties.
- Scheduled service calls for customers based on their needs and geographic location.
- Monitored customer accounts to ensure timely payments were received.
- Researched customer complaints and provided appropriate solutions in a timely manner.
- Assisted customers with technical issues related to products or services.
- Followed up with customers to ensure satisfaction with resolution of problems or requests.
- Coordinated efforts between technicians and customers to minimize service delays.
- Responded promptly to emergency situations by dispatching technicians quickly.
- Created reports documenting customer feedback, sales figures, and other relevant data points.
- Facilitated the sale of additional products or services that met the customer's needs.
- Processed orders from customers accurately in a timely fashion.
- Analyzed data from surveys to determine levels of customer satisfaction.
- Handled escalated calls from dissatisfied customers professionally.
- Collaborated with team members to identify effective strategies for resolving complex issues.
Cashier
Family Dollar
09.2016 - 05.2017
- Cash customers out, assist customers with finding items, price matching, light housekeeping, depositing safe
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
PCA Personal Care Assistant
Venture Forthe
07.2015 - 11.2016
- Take care of combing hair, shaving caring for nails and brushing teeth, help patient use the toilet and get dressed, turn, transfer and reposition patients between wheelchair and bed, help take patients to eat and participate in various activities, serve patients meals and assist with eating
Customer service & Billing sales
Sutherland Global
02.2015 - 09.2016
- Deal with customer issues, process customer orders, keep up to date with products and promotions, offer the best possible solution to ensure customer needs are fulfilled, promote and sell the product, maintain relationship with customer
Cashier
Walmart
03.2014 - 03.2015
- Work alongside store cashiers and relieve them during their breaks, operate cash register in the checkout counter, handle customers' payments, issue receipts, verify identities of customers who pay through credit cards, great interpersonal and communication skills, friendly and cheerful attitude, ability to work effectively for long hours, ability to work under pressure, good eye for details
PCA Personal Care Assistant
Maximum Healthcare's
01.2012 - 01.2013
- Take care of combing hair, shaving caring for nails and brushing teeth, help patient use the toilet and get dressed, turn, transfer and reposition patients between wheelchair and bed, help take patients to eat and participate in various activities, serve patients meals and assist with eating
Education
High school -
Skills
- Customer Service
- Customer Care
- Call Center
- Customer Support
- Cooking
- Home Care
- Technical Support
- Caregiving
- Laundry
- Senior Care
- Cleaning Experience
- Meal Preparation
- Alzheimer's Care
- Nursing
- Medication Administration
- Personal Assistant Experience
- Food Preparation
- Hospice Care
- Patient Care
- Hospital Experience
- Dementia Care
- Memory Care
- Developmental Disabilities Experience
- EMR Systems
- Case Management
- Vital Signs
- Commercial Cleaning
- Social Work
- Laboratory Experience
- Epic
- Phlebotomy
- Medical Billing
- Computer Skills
- Crisis Intervention
- Medical Office Experience
- Outside sales
- Lead generation
- Cleaning
- Documentation review
- Intake
- Marketing
- Social media management
- Sales
- Upselling
- Cold calling
- CRM software
- Mentoring
- Typing
- Conflict management
- Windows
- IOS
- Mac OS
- IVR
- Retail sales
- Inside sales
- 4G/LTE
- Medical terminology
- Classroom experience
- Medical collection
- HIPAA
- Driving
- Linux
- Customer retention
- Negotiation
- Leadership
- Banking
- Help desk
- Software Troubleshooting
- Active Directory
- Computer Networking
- Network Administration
- Network Support
- Hospitality
- Salesforce
- Patient monitoring
- Pharmacy residency
- Technical support
- Social work
- Network administration
- EMR systems
- Vital signs
- Home health
- Patient Transport
- Compassionate Care
- Airway Management
- Vital Signs Monitoring
- Patient Monitoring
- Equipment Preparation
- HIPAA Compliance
- Clinical Support
Certification
- CPR Certification
- First Aid Certification
- PCA
Additional Information
- Key Qualifications
- Hard worker
- Cleaning since 16
- Reliable
Timeline
Personal Care Assistant
AccentCare
08.2023 - Current
Personal Assistant
Carebuilders At Home
08.2022 - 05.2023
Customer Service Representative
Alorica
05.2021 - Current
Customer Service Representative
ROI Call Center Solutions remote
12.2020 - 04.2021
Customer Service Representative (Remote)
sunpin solar LLC
12.2020 - 07.2021
PCA Personal Care Assistant
Legacy Nursing Home
04.2019 - Current
Customer Service Representative
ADT Security Services
03.2018 - 06.2020
PCA Personal Care Assistant
Medical Solutions
01.2017 - Current
Cashier
Family Dollar
09.2016 - 05.2017
PCA Personal Care Assistant
Venture Forthe
07.2015 - 11.2016
Customer service & Billing sales
Sutherland Global
02.2015 - 09.2016
Cashier
Walmart
03.2014 - 03.2015
PCA Personal Care Assistant
Maxim healthcare
06.2013 - 09.2020
PCA Personal Care Assistant
Maximum Healthcare's
01.2012 - 01.2013