Summary
Overview
Work History
Education
Skills
Certificates
References
Timeline
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Brittney Mathurin

Queens

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience.

Overview

3
3
years of professional experience

Work History

Personal Care Assistant

Ultimate Home Care
New York
07.2024 - 11.2024
  • Maintained a safe environment and monitored health
  • Prepared meals and collaborated on care plans
  • Supported personal care tasks, including bathing, grooming, dressing, and oral hygiene in both private homes and facilities
  • Collaborated with supervisors to evaluate cases and develop care strategies

Account Management Representative

WorkCompCentral
Remote
03.2023 - 11.2023
  • Developed strategic account plans to enhance customer satisfaction
  • Assisted customers in selecting products and completing purchases
  • Maintained accurate customer database records
  • Collaborated with management to improve operations based on feedback
  • Addressed customer inquiries promptly via phone and email

Call Center Representative

Harris Teeter
Remote
06.2022 - 03.2023
  • Managed high call volumes, delivering exceptional service
  • Addressed customer concerns and escalated issues when needed
  • Demonstrated multitasking while handling inquiries
  • Maintained a positive attitude, focusing on satisfaction
  • Documented calls and complaints in CRM

Call Center Representative

Williams-Sonoma, Inc.
Remote
10.2021 - 01.2022
  • Handled high-volume of customer inquiries in a professional and timely manner
  • Maintained detailed records of customer interactions and transactions
  • Demonstrated strong problem-solving skills to resolve customer issues quickly and efficiently.
  • Served as liaison with international clients and business for customer needs.

Education

Security Guard License

Anpu Security Services
New York, NY
03-2025

Google IT Support Professional Certificate - Information Technology

Goodwill Bridge To Technology
Queens, NY
12-2024

High School Diploma -

David W Butler
02-2016

Skills

  • Communication skills
  • Customer service
  • Microsoft Office
  • Computer Skills
  • Clinical documentation
  • 8-Hour Pre-Assignment Certificate
  • 16-Hour On-the-Job Certificate
  • Technical Support Fundamental
  • The Bits and Bytes of Computer
  • Networking Operating Systems and You
  • Software Applications: Microsoft Office Suite, email clients, web browsers, antivirus software, and productivity tools
  • Cybersecurity Fundamentals Systems and Network Security
  • IT Security: Defense Against the Digital Dark Arts
  • Adaptability and Learning Agility: Willingness to learn and adapt to new technologies, tools, and processes

Certificates

  • 8 hour Pre-Assignment, Anpu Security Services, New York, 08/31/24
  • 16 Hour On-The-Job Training, Anpu Security Services, New York, 08/31/24
  • Google IT Support Professional, Goodwill Industries Inc., New York, NY, 12/01/24
  • IT Security: Defense against the digital dark arts, Goodwill Industries Inc., New York, NY, 12/01/24
  • System Administration and IT Infrastructure Services, Goodwill Industries Inc., New York, NY, 12/01/24
  • Operating Systems, Goodwill Industries Inc., New York, NY, 11/01/24
  • The Bits and Bytes of Computer Networking, Goodwill Industries Inc., New York, NY, 11/01/24
  • Personal Care Assistant, Careskills Training School Inc., New York, NY, 07/01/24

References

References available upon request.

Timeline

Personal Care Assistant

Ultimate Home Care
07.2024 - 11.2024

Account Management Representative

WorkCompCentral
03.2023 - 11.2023

Call Center Representative

Harris Teeter
06.2022 - 03.2023

Call Center Representative

Williams-Sonoma, Inc.
10.2021 - 01.2022

Security Guard License

Anpu Security Services

Google IT Support Professional Certificate - Information Technology

Goodwill Bridge To Technology

High School Diploma -

David W Butler

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