Brittney Mathurin
Queens
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience.
Overview
3
3
years of professional experience
Work History
Personal Care Assistant
Ultimate Home Care
New York
07.2024 - 11.2024
- Maintained a safe environment and monitored health
- Prepared meals and collaborated on care plans
- Supported personal care tasks, including bathing, grooming, dressing, and oral hygiene in both private homes and facilities
- Collaborated with supervisors to evaluate cases and develop care strategies
Account Management Representative
WorkCompCentral
Remote
03.2023 - 11.2023
- Developed strategic account plans to enhance customer satisfaction
- Assisted customers in selecting products and completing purchases
- Maintained accurate customer database records
- Collaborated with management to improve operations based on feedback
- Addressed customer inquiries promptly via phone and email
Call Center Representative
Harris Teeter
Remote
06.2022 - 03.2023
- Managed high call volumes, delivering exceptional service
- Addressed customer concerns and escalated issues when needed
- Demonstrated multitasking while handling inquiries
- Maintained a positive attitude, focusing on satisfaction
- Documented calls and complaints in CRM
Call Center Representative
Williams-Sonoma, Inc.
Remote
10.2021 - 01.2022
- Handled high-volume of customer inquiries in a professional and timely manner
- Maintained detailed records of customer interactions and transactions
- Demonstrated strong problem-solving skills to resolve customer issues quickly and efficiently.
- Served as liaison with international clients and business for customer needs.
Education
Security Guard License
Anpu Security Services
New York, NY03-2025
Google IT Support Professional Certificate - Information Technology
Goodwill Bridge To Technology
Queens, NY12-2024
High School Diploma -
David W Butler
02-2016
Skills
- Communication skills
- Customer service
- Microsoft Office
- Computer Skills
- Clinical documentation
- 8-Hour Pre-Assignment Certificate
- 16-Hour On-the-Job Certificate
- Technical Support Fundamental
- The Bits and Bytes of Computer
- Networking Operating Systems and You
- Software Applications: Microsoft Office Suite, email clients, web browsers, antivirus software, and productivity tools
- Cybersecurity Fundamentals Systems and Network Security
- IT Security: Defense Against the Digital Dark Arts
- Adaptability and Learning Agility: Willingness to learn and adapt to new technologies, tools, and processes
Certificates
- 8 hour Pre-Assignment, Anpu Security Services, New York, 08/31/24
- 16 Hour On-The-Job Training, Anpu Security Services, New York, 08/31/24
- Google IT Support Professional, Goodwill Industries Inc., New York, NY, 12/01/24
- IT Security: Defense against the digital dark arts, Goodwill Industries Inc., New York, NY, 12/01/24
- System Administration and IT Infrastructure Services, Goodwill Industries Inc., New York, NY, 12/01/24
- Operating Systems, Goodwill Industries Inc., New York, NY, 11/01/24
- The Bits and Bytes of Computer Networking, Goodwill Industries Inc., New York, NY, 11/01/24
- Personal Care Assistant, Careskills Training School Inc., New York, NY, 07/01/24
References
References available upon request.
Timeline
Personal Care Assistant
Ultimate Home Care
07.2024 - 11.2024
Account Management Representative
WorkCompCentral
03.2023 - 11.2023
Call Center Representative
Harris Teeter
06.2022 - 03.2023
Call Center Representative
Williams-Sonoma, Inc.
10.2021 - 01.2022
Security Guard License
Anpu Security Services
Google IT Support Professional Certificate - Information Technology
Goodwill Bridge To Technology
High School Diploma -
David W Butler