Colleen Toomey
Natick,MA
Summary
Background in the Restaurant Industry, with great communication skills as well as organizational skills. Good attention to detail, hardworking, and joyful. Looking for an entry level paraprofessional position with the goal of expanding experiences and figuring out future possibilities.
Authorized to work in the US for any employer.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Paddy's Irish Pub
09.2023 - 03.2024
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess
7 South Bottle + Kitchen
06.2022 - 12.2023
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Sales Associate
American Eagle Outfitters
02.2021 - 05.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Natick High School
Natick, MA06.2022
Skills
- Detail oriented
- Multitasking
- Interpersonal communication
- Customer service
- Trustworthy
- Organizational skills
Certification
- Driver's License, 08/01/21, 06/01/26
- TIPS, 10/01/23, 10/01/26
- OSHA-10 Certification, 02/09/2023
Timeline
Server
Paddy's Irish Pub
09.2023 - 03.2024
Hostess
7 South Bottle + Kitchen
06.2022 - 12.2023
Sales Associate
American Eagle Outfitters
02.2021 - 05.2021
High School Diploma -
Natick High School
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