Catalina DelReal-Word
Guymon,OK
Summary
I am looking to obtain employment in the customer service field. I have worked in the customer service field for around 10 years, and really enjoy making a customer’s experience delightful and encourage them to want to come back.
Overview
11
11
years of professional experience
Work History
Server
LeAnn's Restaurant
Texhoma, Oklahoma
05.2014 - 08.2017
- Answered multi-line phone system.
- Provided customer service in person and over the phone by answering questions guests may have had and taking care of their needs.
- Learned details of the menu to accurately answer customer questions.
- Communicated verbally and in writing with customers and co-workers daily.
- Determined seating availability.
- Escorted guests to their seating.
- Organized flatware and napkins.
- Problem solved matters that came up unexpectedly by creating a plan and executing that plan.
- Took accurate notes on food and drink orders.
- Entered orders into electronic system.
- Balanced multiple tasks at one time.
- Processed monetary transactions with bank cards and cash.
- Maintained clean work area.
- Assisted co-workers and management when they needed help with their tasks.
- Worked in high pressure environment solving the matters one at a time.
- Performed closing duties.
Server/Hostess
Logan's Roadhouse
Wichita, KS
01.2020 - 04.2020
- Provided customer service by answering any questions guests may have had and taking care of their needs.
- Communicated verbally and in writing to customers and co-workers daily.
- Problem solved matters that came up unexpectedly by creating a plan and executing that plan.
- Took accurate notes on food and drink orders.
- Entered orders into electronic system.
- Retrieved and served food and drinks to guests in a timely manner.
- Balanced multiple tasks at one time, Complied with financial transaction policies.
- Processed monetary transactions with bank cards and cash using POS.
- Maintained clean work area and aided with janitorial tasks as needed.
- Assisted co-workers in daily tasks.
Server/Bartender
Refz Sports Bar & Grill
Guymon, Oklahoma
08.2018 - 08.2023
- Answered multi-line phone system.
- Provided customer service in person and over the phone by answering questions guests may have had and taking care of their needs, Learned details of the menu to accurately answer customer questions.
- Communicated verbally and in writing with customers and co-workers daily.
- Determined seating availability.
- Escorted guests to their seating.
- Organized flatware and napkins.
- Problem solved matters that came up unexpectedly by creating a plan and executing that plan.
- Took accurate notes on food and drink orders.
- Entered orders into electronic system.
- Balanced multiple tasks at one time.
- Processed monetary transactions with bank cards and cash.
- Maintained clean work area.
- Assisted co-workers and management when they needed help with their tasks.
- Worked in high pressure environment solving the matters one at a time.
Server/Bartender
The Pub on the Bricks
Guymon, OK
01.2021 - 06.2023
- Practiced internal customer service by working efficiently with co-workers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Suggested additional items and offered samples of weekly promotional items to increase store sales.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Stocked displays with new and transferred merchandise.
- Supported serving staff in delivering accurate and well-presented food orders.
- Backed up cashier staff to process customer orders and payments.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Applied proactive and resourceful nature to create pleasant guest experiences.
- Executed cash transactions quickly and accurately.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Bartender
Bob’s Cowboy Bar
Guymon, OK
08.2023 - Current
- Crafted innovative cocktails and beverages to enhance customer experience.
- Managed inventory levels, ensuring availability of essential supplies and ingredients.
- Trained and mentored new bartenders on best practices and service standards.
- Implemented efficient bar workflows, reducing drink preparation times during peak hours.
Education
Biology and Psychology
Oklahoma Panhandle State University
Goodwell, Oklahoma2018
Skills
- Bilingual
- Extensive Customer Service
- Cash Handling/Cash Register
- Wide ranging experience with various POS Systems
- Able to utilize multi-line phone system
- Able to handle multiple tasks at once
- Detail oriented
- Excellent note taker
- Superior interpersonal skills
- Team player
- Flexible
- Fast learner
- High Emotional Intelligence
- Responsible and dependable
- Effectively work under pressure with deadlines
- Cash Handling
- Cash Register
- Closing
- Interpersonal skills
- Customer Service
- Dependable
- Detail oriented
- Financial
- Notes
- Phone system
- Policies
- POS
- Fast learner
- Safety
- Team player
- Phone
- Customer seating
- Table setting arrangement
- Table bussing
- Food running
- Multitasking
- People skills
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Bob’s Cowboy Bar
08.2023 - Current
Server/Bartender
The Pub on the Bricks
01.2021 - 06.2023
Server/Hostess
Logan's Roadhouse
01.2020 - 04.2020
Server/Bartender
Refz Sports Bar & Grill
08.2018 - 08.2023
Server
LeAnn's Restaurant
05.2014 - 08.2017
Biology and Psychology
Oklahoma Panhandle State University