Summary
Overview
Work History
Education
Skills
Timeline
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Colleen Walsh

Glenside,PA

Summary

Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.

Overview

22
22
years of professional experience

Work History

Server Shift Leader

The Orpheus Club Of Philadelphia
02.2002 - Current
  • Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet, Served high customer volumes during special events.
  • Carrying plates of food on trays and serving guests, keep glasses filled; remove each round of plates and replenish utensils
  • Perform cleaning tasks and breakdown of service, maintain high standards of safety and cleanliness, adhere to grooming and appearance standards.
  • Cultivated warm relationships with regular clubhouse members and family.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for members and guest.

Server

Sicilian Trattoria
02.2015 - 03.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Promotional Brand Ambassador

Push Models
09.2012 - 09.2014
  • Engaged customers with friendly demeanor and extensive product knowledge.
  • Poured samples and demonstrated various features.
  • Represented companies and brands at conventions and trade shows to promote products and services.
  • Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
  • Set up and break down of product display, exhibit and draw attention to product, know and communicate product, Reinforce, and increase brand awareness
  • Educate consumers about key brand attributes, create a positive association between experience and brand, increase sales, distribute samples and giveaways engage in games with consumers for giveaways, maintain neatness of event area.

Server

Joe Joe's Pizza
05.2006 - 09.2012
  • Served food and beverages promptly with focused attention to customer needs for dinner from 4pm-10pm, assisted with pizza counter from 10:30pm - 3:00am.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste, interest and food allergies.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Education

High School Diploma -

Cheltenham High School
Wyncote, PA

No Degree - Pharmacy Technician

Penn Foster College
Scranton, PA
01.2025

Skills

  • Teamwork and Collaboration
  • Verbal and written communication
  • Cash Handling
  • Wine and Cocktail Meal Pairing
  • Positive and Friendly Attitude
  • Customer Service
  • Upselling techniques
  • Safe Food Handling
  • Special Event Coordination
  • Allergy awareness

Timeline

Server

Sicilian Trattoria
02.2015 - 03.2022

Promotional Brand Ambassador

Push Models
09.2012 - 09.2014

Server

Joe Joe's Pizza
05.2006 - 09.2012

Server Shift Leader

The Orpheus Club Of Philadelphia
02.2002 - Current

High School Diploma -

Cheltenham High School

No Degree - Pharmacy Technician

Penn Foster College

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Colleen Walsh