Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Colleen Williams

CIncinnati ,OH

Summary

Dynamic and adaptable professional known for a robust work ethic and exceptional interpersonal skills. Proven ability to thrive in independent roles while quickly mastering new skills. Eager to embrace new challenges that foster professional growth and contribute to team success.

Overview

13
13
years of professional experience

Work History

Clinical Manger

Conduit Health Partners
Cincinnati, OHIO
02.2019 - Current
  • Managed daily operations, ensuring efficiency and quality.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Delegated work to staff, setting priorities and goals.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Proposed or approved modifications to project plans.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured compliance with regulatory requirements and industry standards. Led a URAC-accredited health care call center since 2020.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Developed and implemented strategic plans to achieve company objectives.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Magnet Program Director

Jewish Hospital
Cincinnati , OH
01.2017 - 02.2019
  • Developed and maintained the Magnet Recognition Program.
  • Managed and composed Magnet document content.
  • Reviewed existing programs and identified areas of improvement or expansion.
  • Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
  • Organized and facilitated team meetings, workshops, and events.
  • Compiled reports on program outcomes for internal stakeholders

Clinical Nurse Educator

The Jewish Hospital
Cincinnati , OH
10.2016 - 02.2019
  • Created performance improvement initiatives designed to enhance quality of care outcomes.
  • Ensured compliance with applicable accreditation standards and regulations related to clinical education.
  • Conducted one-on-one training sessions with nurses to ensure competency in medical practices.
  • Incorporated new technologies into curriculum development processes.
  • Assessed clinical education needs and patient and client teaching needs using various methods.
  • Maintained records of educational activities, including attendance rosters and course evaluations.

Professional Development Specialist

The Christ Hospital
Cincinati , Ohio
04.2012 - 10.2016
  • Developed, organized, and implemented new hire orientation.
  • Provided individualized coaching to employees in order to develop their skills and knowledge.
  • Developed resources such as handouts, instructional manuals, and videos necessary for successful implementation of programs.
  • Maintained records of all training materials used in professional development activities.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Analyzed data from evaluations to determine areas that need further attention or improvement.

Education

Master of Science - Nursing Education

Northern Kentucky University
Highland Heights, KY
08-2016

Bachelor of Science - Nursing

University of Cincinnati
Cincinnati, OH
06-2010

Associate of Science - Nursing

Owens Community College
Perrysburg, OH
12-2002

Skills

  • Analytical and critical thinking
  • MS office
  • Teamwork and collaboration
  • Task prioritization
  • Collaboration
  • Decision-making
  • Troubleshooting
  • Friendly, positive attitude
  • Keona, Genesys, and Dimensions software proficiency
  • Excellent communication

Accomplishments

· “Establishing the Telephonic Connection: Easing the Transition from Hospital to Home through Experienced Nursing” – Journal of Cardiac Failure, Heart Failure Society of America and the Japanese Heart Failure Society, August 2008 (Vol. 14, Issue 6, Page S110) Presented at The Heart Failure Society of America Annual Scientific Meeting, Toronto, Canada, September 2008

· “Ultrafiltration” The Who, What, When and Why? Poster presentation at the American Association of Heart Failure Nurses 2010 conference.

Transformational Leadership Award - The Jewish Hospital 2018

Timeline

Clinical Manger

Conduit Health Partners
02.2019 - Current

Magnet Program Director

Jewish Hospital
01.2017 - 02.2019

Clinical Nurse Educator

The Jewish Hospital
10.2016 - 02.2019

Professional Development Specialist

The Christ Hospital
04.2012 - 10.2016

Master of Science - Nursing Education

Northern Kentucky University

Bachelor of Science - Nursing

University of Cincinnati

Associate of Science - Nursing

Owens Community College

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