Colleen Zou
Buford,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Community Services Assistant
The University Of Georgia
07.2021 - Current
- Improve community satisfaction by addressing concerns and providing timely assistance.
- Provide exceptional customer service to over 1,000 residents and guests, ensuring positive living experience.
- Manage key access, implementing robust verification procedures for entry into residence halls.
- Streamline mail and package distribution process to enhance resident satisfaction.
- Enforce compliance with college policies and procedures, contributing to safe and respectful community.
- Cultivate and sustain strong relationships with coworkers and residents, fostering collaborative and supportive environment.
Agent Team Member
Jane Jin Phillips - State Farm Insurance Agent
05.2022 - 07.2022
- Efficiently managed multiple tasks simultaneously while ensuring all deadlines were met without compromising quality of work output.
- Assisted over 20 clients in overcoming challenges related to online payments, ensuring smooth and user-friendly experience.
- Tracked insurance checks for car accidents or refunds, ensuring timely and accurate resolution.
- Managed communication between main State Farm office, Agent, and customers, ensuring effective and clear exchange of information.
- Delivered accurate and friendly customer service, promptly addressing and resolving customer inquiries.
- Utilized CRM software to access client information and proactively contacted clients to remind them to make insurance payments, ensuring timely and consistent payment schedules.
Swimming and Water Safety Instructor
Bogan Park Aquatics Center
06.2018 - 07.2019
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Communicated student progress to parents and guardians for collaborative approach to reach swimming goals.
- Provided swimming and safety instruction to varying class sizes and skill levels.
- Taught over 30 students appropriate course of actions while interacting with water sources, emphasizing safety and proper techniques.
Lifeguard
Bogan Park Aquatics Center
07.2017 - 07.2019
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Assisted over 15 swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
BBA - Business Management
University of Georgia
Athens, GA05.2024
Skills
- Task prioritization
- Team collaboration
- Empathy and understanding
- Clear communication
- Problem-Solving
- Growth mindset
Timeline
Agent Team Member
Jane Jin Phillips - State Farm Insurance Agent
05.2022 - 07.2022
Community Services Assistant
The University Of Georgia
07.2021 - Current
Swimming and Water Safety Instructor
Bogan Park Aquatics Center
06.2018 - 07.2019
Lifeguard
Bogan Park Aquatics Center
07.2017 - 07.2019
BBA - Business Management
University of Georgia
Similar Profiles
Chaitna KChaitna K
Graduate Research Assistant at The University of GeorgiaGraduate Research Assistant at The University of Georgia
Danielle RodriguezDanielle Rodriguez
Graduate Teaching Assistant at The University of GeorgiaGraduate Teaching Assistant at The University of Georgia
Brandon McBride Brandon McBride null
Statistics Peer Learning Assistant at The University Of GeorgiaStatistics Peer Learning Assistant at The University Of Georgia