SHAMARIA BANKS
KATHLEEN,GA
Summary
Compassionate Community Services Assistant known for high productivity and efficient task completion. Possess specialized skills in public outreach, program development, and crisis intervention which ensure impactful community support. Excel in communication, empathy, and problem-solving, vital soft skills that enhance service delivery and foster meaningful community connections. Ready to leverage these abilities to contribute positively and effectively to team objectives.
Overview
4
4
years of professional experience
Work History
COMMUNITY SERVICES ASSISTANT
Middle Georgia Community Action Agency
Warner Robins, GA
09.2024 - Current
- Ensure program compliance, enhancing alignment with funding criteria and stakeholder engagement.
- Strengthen agency presence at events, fostering strategic partnerships and collaboration.
- Prepare key documents and reports, boosting operational efficiency and record accuracy.
- Maintain detailed records, suggesting improvements for program success and measurable outcomes.
- Spearhead community outreach initiatives, fostering partnerships and improving access to vital services for underserved population.
- Maintain accurate records and documented client data in company databases.
- Participated in regular team meetings with colleagues from other departments to ensure coordination of services across all areas of operations.
CASE MANAGER/CSBG CLERK
Middle Georgia Community Action Agency
Warner Robins, GA
11.2022 - 09.2024
- Facilitate client program applications, ensuring seamless communication with service providers
- Communicate low-income citizens' needs to management, optimizing fund utilization
- Interpret and promote programs to community agencies and the public effectively
- Prepare essential reports, conduct surveys, maintain records, and suggest program improvements
- Input application data into state systems for efficient processing and vendor payments
- Advocate for low-income citizens by communicating their needs to management, ensuring optimal utilization of available funds for community programs
CLINIC OFFICE COORDINATOR
Lighthouse for Families
Macon, GA
08.2022 - 09.2022
- Managed clinic schedules, ensuring seamless operations and timely appointments
- Coordinated communication, enhancing response time and client satisfaction
- Organized records and documentation, improving accessibility and efficiency
- Handled correspondence, streamlining information flow and reducing delays
SUBSTITUTE TEACHER
Houston County Board of Education
04.2021 - 12.2021
- Implemented lesson plans to ensure continuous learning in teacher's absence
- Maintained discipline, fostering a safe and orderly classroom environment
- Collaborated with staff and parents, enhancing student support
- Reported daily activities and feedback to the Principal
- Enforced policies to ensure student safety and compliance
Education
MBA - Marketing
Mercer University
Macon, GA02-2026
Bachelor's - Psychology
Fort Valley State University
Fort Valley, GA05.2022
Skills
- Effective Communication
- Effective Leadership
- Collaborative Decision Making
- Problem resolution
- Digital marketing
- Accurate Data Entry
- Customer Support Expertise
- Prioritization and Scheduling
- Digital Design Expertise
- Detail-Oriented Organization
- Innovative Thinking
- Team Collaboration
Affiliations
- Alpha Kappa Alpha Sorority, Inc. (Graduate Member): Attend regular chapter meetings, maintain membership requirements, participate in community service activities, serve on multiple committees, provide service to the community and surrounding counties.
Personal Experience
- Freelance Web Developer: Specialized in Wix, developed dynamic and interactive websites, enhanced user experience for increased sales revenue in small businesses. Collaborated with clients to create a website accustomed to their vision and brand. Assisted in teaching clients how to personally operate their wix website.
- Graphic Developer: Proficient in Canva, created flyers for brand promotion and event. Enhanced work related material for better organization.
- Small Business Owner: Owner of a cosmetics brand, Luxeology Cosmetics. Developed and maintained a website for an efficient online shopping experience for customers. Engaged with my customers through Email Marketing and Social Media presence of both Instagram and Facebook.
References
References available upon request.
Timeline
COMMUNITY SERVICES ASSISTANT
Middle Georgia Community Action Agency
09.2024 - Current
CASE MANAGER/CSBG CLERK
Middle Georgia Community Action Agency
11.2022 - 09.2024
CLINIC OFFICE COORDINATOR
Lighthouse for Families
08.2022 - 09.2022
SUBSTITUTE TEACHER
Houston County Board of Education
04.2021 - 12.2021
MBA - Marketing
Mercer University
Bachelor's - Psychology
Fort Valley State University
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