Danielle Gonzales
Riverside,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Community Services Assistant
RUHS The Journey TAY
09.2024 - Current
- Facilitated transportation for clients to appointments and events.
- Coordinated support services for staff as required.
- Identified client needs and provided referrals to county services.
- Maintained fleet of vehicles by tracking maintenance and service requirements.
Office Assistant II
RUHS Public Guardian
08.2022 - 09.2024
- Insert and extract materials from subject matter files, classify materials by nature of subject matter, and prepare new file folders as needed
- make computer inquiries to retrieve information and to print reports
- type a variety of information
- utilize formerly recorded material to create new documents or files, incorporating all revisions
- gather information from a variety of source documents; may verify the accuracy of information entered and correct errors in transmission
- Prepare correspondence and special reports
- Schedule consumer services
- process and maintain reports related to consumer progress
- acts as liaison between contracted doctors and office employees.
Customer Services Associate
Pearson Sales Co.
05.2021 - 11.2021
- Managed daily calls and emails with purchase orders from various clients.
- Processed same-day, next-day, and future orders efficiently.
- Monitored fluctuating inventory to ensure accurate order fulfillment.
- Addressed product inquiries for prospective clients regarding quantity, weight, package size, and origin.
- Reported order status and updates to sales representatives regularly.
Delivery Associate
Latimer Logistics
06.2020 - 05.2021
- Delivered 100 to 250 packages daily across 100 to 200 addresses within a 7-hour route.
- Adhered to strict warehouse policies while loading and unloading packages at Amazon stations.
- Utilized safe driving practices and delivery methods to ensure timely package arrival.
- Consistently met Amazon delivery metrics, contributing to overall operational efficiency.
- Returned company property, including vehicle, cellular device, and undelivered packages.
- Executed deliveries to residential and business addresses using company-issued vehicle.
Lead Server
The Fieldhouse Restaurant & Bar
11.2017 - 07.2019
- Conducted pre-shift meetings to outline daily specials and set performance goals.
- Delivered full-service dining experience, including order taking and beverage service.
- Maintained up-to-date knowledge of bar and dinner menu, highlighting specials and events daily.
- Ensured cleanliness in dining area to uphold high guest satisfaction standards.
- Managed cash from all sales, submitting final cash sales and receipts to manager at shift's end.
- Assisted banquet team to efficiently serve parties on occasion.
Front of House Supervisor
Amigos Cantina & Grill
08.2013 - 07.2017
- Supervised daily operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored staff on best practices in food safety and service standards.
- Coordinated front-of-house activities, optimizing seating arrangements for maximum guest satisfaction.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Led pre-shift meetings for Front of House staff members, reviewing daily specials, upcoming events, or pertinent announcements as necessary.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
- Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Performed cash handling activities and secured nightly bank deposits.
Assistant General Manager
Del Taco
09.2009 - 08.2013
- Led operational initiatives to enhance service efficiency and customer satisfaction.
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Education
B.A. - Psychology
Cal State University Channel Islands
Camarillo, CA05-2026
A.A. - Psychology, Social and Behavioral Sciences
Moreno Valley College
Moreno Valley, CA07-2023
Skills
- Strong communication skills
- Proactive mindset
- Collaborative team player
- Analytical problem solver
- Flexible and adaptable
- Detail-oriented organization
- Client support
Timeline
Community Services Assistant
RUHS The Journey TAY
09.2024 - Current
Office Assistant II
RUHS Public Guardian
08.2022 - 09.2024
Customer Services Associate
Pearson Sales Co.
05.2021 - 11.2021
Delivery Associate
Latimer Logistics
06.2020 - 05.2021
Lead Server
The Fieldhouse Restaurant & Bar
11.2017 - 07.2019
Front of House Supervisor
Amigos Cantina & Grill
08.2013 - 07.2017
Assistant General Manager
Del Taco
09.2009 - 08.2013
A.A. - Psychology, Social and Behavioral Sciences
Moreno Valley College
B.A. - Psychology
Cal State University Channel Islands