Colleena D. Clarke
Hurricane,WV
Summary
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Scheduler & Cashier
Kings and Queens Beauty Bar Salon
West Virginia, WV
04.2025 - Current
- Coordinated daily appointment schedules to optimize staff utilization and client service flow.
- Managed booking software to streamline scheduling processes and reduce client wait times.
- Developed and implemented new procedures for handling cancellations and rescheduling effectively.
- Collaborated with team members to forecast demand and adjust staffing accordingly for peak hours.
- Monitored appointment cancellations and no-shows, implementing strategies to minimize disruption in operations.
- Processed customer transactions efficiently using POS systems.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Director Assistant
Belair Beach Hotel
10.2019 - 02.2025
- Answering emails
- Organizing trainings for staff
- Making working schedules for different departments
- Taking minutes for supervisors meeting
- Ensuring departments are up to date with tasks requested by the Director
- Planning meetings
- Assist with implementing policies and procedures
- Follow up with department assignments
Front Desk Clerk
Hampton INN
Sapphire, NC
07.2019 - 09.2019
- Administration
- Check in & Check Out Guest
- Correspond with guest (reply to emails promptly)
- Transfer calls to guest
- Take messages for guest
- Making Reservation for guest
Front Desk Clerk
Quality INN
North Carolina
04.2019 - 06.2019
- Administration
- Check in & Check Out Guest
- Correspond with guest (reply to emails promptly)
- Transfer calls to guest
- Take messages for guest
- Making Reservation for guest
Front Desk Clerk
Belair Beach Hotel
03.2018 - 03.2019
- Administration
- Assist guest with making dinner reservation
- Check in & Check Out Guest
- Correspond with guest (reply to emails promptly)
- Transfer calls to guest
- Take messages for guest
- Making Reservation for guest
Front Desk Supervisor
08.2016 - 10.2017
- Balancing off petty cash weekly
- Balancing off laundry machine
- Ensuring filing is done a weekly basis
- Training Staff in Microsoft Word and Excel
- Training New Staff at The Front Desk
- Taking guest complaints
- Making work schedules
- Make weekly deposits to the bank
- Meeting with front desk task staff
- Organizing trainings for staff members to attend
- Signing of daily accounting
- Keeping the General Manger up to date with the daily running of the front desk
Front Desk Clerk
The Summit Resort
12.2014 - 10.2017
- Administration
- Assist with the daily accounting
- Assist with work schedules
- Assist with deposit slips
- Assist with filing
- Assist with book keeping
- Assist the general manger with bank transactions and road errands
- Keep spreadsheets up to date
- Check in and Check Out Guest
- Correspond with guest (Reply to emails promptly)
- Co-ordinate activities for guest
- Receptionist
- Take minutes for meetings
- Make reservations for guest
- Keeps activities folder up to date by communicating with the different companies
- Maintain constant communication with guest by finding out how they are enjoying their vacation
- Follow up with vendors
Education
High School Diploma -
St. Maarten Academy
Sint Maarten04-2008
Skills
- Computer literate knowledge: Intermediate
- Self-motivated
- Strong ability to identify and solve problems
- Good in business development skills, direct sales, customer loyalty and relationship building
- Accustomed to fast pace environments with the ability to think quickly and successfully handle difficult clients
- Excellent Interpersonal Skills, Ability to Work Well with Others, in both supervisory or support staff roles
- Data entry (Microsoft Office: Word, Excel)
- Teamwork and collaboration
- Telephone etiquette
Certification
- St. Maarten Academy (CXC subjects, mathematics, English, Dutch, Social Studies, Principles of Business, Principles of Accounts, Information Technology, Science)
- Small Business Development Foundation: (Basic Accounting), Cake baking Skills
- The Learning Ladder: Administrative Assistant/ Secretarial (Administration, Business Writing, Taking Minutes, Microsoft Word, Microsoft Excel Level 1 & 2), Introduction to Book keeping /Accounting, Computerized Accounting: QuickBooks
- Heart Saver CPR AED
- Customer Service Mobile Academy certificate in Customer Service Training Above & Beyond & Future Succession Leadership
Timeline
Scheduler & Cashier
Kings and Queens Beauty Bar Salon
04.2025 - Current
Director Assistant
Belair Beach Hotel
10.2019 - 02.2025
Front Desk Clerk
Hampton INN
07.2019 - 09.2019
Front Desk Clerk
Quality INN
04.2019 - 06.2019
Front Desk Clerk
Belair Beach Hotel
03.2018 - 03.2019
Front Desk Supervisor
08.2016 - 10.2017
Front Desk Clerk
The Summit Resort
12.2014 - 10.2017
High School Diploma -
St. Maarten Academy