Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

PATRICIA KELLY

WARMINSTER,PA

Summary

Experienced Front Desk Supervisor with background in coordinating daily operations and managing staff. Possess strong leadership skills, ability to multitask effectively, and commitment to providing exceptional patient care. My unique professional, academic and personal skills will make a valuable contribution to a progressive organization.

Overview

26
26
years of professional experience

Work History

Front Desk Supervisor/Gyn/Onc Surgery Scheduler

Alliance Cancer Specialists
Doylestown, PA
03.2018 - Current
  • Greets and welcomes patients in a friendly, professional manner.
  • Monitors the front desk staff to ensure proper customer service is provided.
  • Provides support to patients with check-in and check-out procedures.
  • Assists patients with inquiries and requests.
  • Resolves patient complaints promptly and efficiently.
  • Processes payments, and credit card transactions accurately.
  • Performs administrative tasks such as filing documents, answering phone calls and emails.
  • Mentors new staff on correct procedures, compliance requirements and performance strategies.

Precertification Specialist

Alliance Cancer Specialists
Philadelphia
02.2015 - 03.2018
  • Reviewed patient medical records to determine medical necessity for requested services and procedures.
  • Verified insurance eligibility, coverage levels, and benefit parameters prior to submission of precertification requests.
  • Compiled and submitted precertification requests for review by payers in accordance with established timelines.
  • Provided follow-up on pending precertification requests to ensure timely processing.
  • Resolved any discrepancies identified during the precertification process.
  • Maintained detailed documentation of all activities related to the precertification process.
  • Assisted with answering provider inquiries regarding preauthorization requirements and processes.

Medical Assistant/ PET Scan Coordinator/ Administrative Assistant

Molecular Imaging Technologies
Doylestown
11.2007 - 02.2015

Medical Assistant/ Receptionist

Greater Philadelphia Cancer and Hematology Associates
Philadelphia
06.1998 - 11.2007

Education

Medical Assistance Certification - Medical Assisting

DELAWARE VALLEY SCHOOL OF DENTAL AND MEDICAL ASSISTANCE
Philadelphia, PA
01-1995

Some College (No Degree) -

COMMUNITY COLLEGE OF PHILADELPHIA
Philadelphia, PA

Skills

  • Patient Assistant Programs
  • Staff Supervision
  • Staff Training and Development
  • Strong leadership
  • Problem-solving skills
  • Task Delegation
  • Administrative Skills
  • Precertifications / Drug Authorizations
  • Hospital Admissions
  • Venipuncture/ Injection certified
  • Chronic, acute, critical and terminally ill patients
  • Experienced with fast-paced environments
  • Demonstrated clinical, professional and patient skills
  • Scheduling appointments/Surgeries
  • Working independently
  • Assisting techs and nurses with patients
  • Starting IV's
  • Knowledge of Epic,Centricity, Imed, Medtech computer systems
  • Computer Literate
  • Works well with all levels of staff

Affiliations

  • Volunteer at charity functions

Timeline

Front Desk Supervisor/Gyn/Onc Surgery Scheduler

Alliance Cancer Specialists
03.2018 - Current

Precertification Specialist

Alliance Cancer Specialists
02.2015 - 03.2018

Medical Assistant/ PET Scan Coordinator/ Administrative Assistant

Molecular Imaging Technologies
11.2007 - 02.2015

Medical Assistant/ Receptionist

Greater Philadelphia Cancer and Hematology Associates
06.1998 - 11.2007

Medical Assistance Certification - Medical Assisting

DELAWARE VALLEY SCHOOL OF DENTAL AND MEDICAL ASSISTANCE

Some College (No Degree) -

COMMUNITY COLLEGE OF PHILADELPHIA

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PATRICIA KELLY