Summary
Overview
Work History
Education
Skills
Timeline
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COLLENE MURRAY

Yonkers,NY

Summary

Experienced Manager with proven record to influence change, work efficiently in high-pressured and fast-paced environments and meet deadlines. Strengths include communication, interpersonal and organization skills, learning and development and ability to work independently and in a team to accomplish company goals.

Overview

34
34
years of professional experience

Work History

Assistant Store Manager

Forever 21
09.2019 - 05.2025
  • Actively participates in store walkthrough with the Store Manager and District leadership to ensure the consistency and quality of service and operational execution
  • Manages hiring goals and payroll planning and forecasting against key targets
  • Educates and provide feedback to store team on operational standards, processes, and company programs
  • Drives results through creating short-term plans and long-term strategies, processes, and events that create a positive in-store experience for both the store team and the customers
  • Partners with the merchandising leaders to ensure execution of markdowns/signage/marketing aligns with merchandise placement
  • Lead overall store earnings by driving top line sales and managing controllable contribution by spending at least 60% of shift performing Leader on Duty tasks

Executive Sales Manager, Ready to Wear

Macy's Herald Square
11.2002 - 06.2019
  • Manage a $8 million department for designer brands, Rachel Rachel Roy, Bar111, Kensie, Thalia Sodi, partner with district team to identify opportunities to drive profits and analyze national sales data to determine consumer trends
  • Achieved $16 million in sales through client focused coaching and 'MAGIC' selling behaviors
  • Supervised and coached teams of 15-25 associates to a MAGIC Score 70.0 (+14.4 to LY)
  • Coach, develop and empower selling specialists to cultivate positive behaviors and productive selling environment
  • Ensure specialists actively utilize clientele data base to build and maintain repeat business and increase sales
  • Facilitate product knowledge seminars and act as team lead implementing associate engagement classes
  • Administer yearly reviews to associates to identify talent development, promotion and advancement
  • Collaborate with Merchandising Team manager and Brand Coordinators to enhance floor layout and design

Assistant Manager

Metropolitan Opera Gift Shop
04.1991 - 06.2002
  • Responsible for driving profitable growth and maximizing growth potential in a specialized environment
  • Supervised, recruited, and trained staff of 25
  • Processed administrative aspects of hired candidates such as application, post-hire paper work and reference checks
  • Organized and promoted weekly visual displays
  • Designed window and in-store showcases
  • Reviewed stock levels and merchandise assortment
  • Ensured accuracy of paperwork and inventory control

Education

Associate of Science -

Borough of Manhattan Community College
New York, New York

Skills

  • Training & Development
  • Management Discipline
  • Department Operations
  • Performance Management
  • Recruiting
  • Policies & Procedures
  • Employee Relations
  • Interviewing
  • Inventory Control
  • Sales presentations

Timeline

Assistant Store Manager

Forever 21
09.2019 - 05.2025

Executive Sales Manager, Ready to Wear

Macy's Herald Square
11.2002 - 06.2019

Assistant Manager

Metropolitan Opera Gift Shop
04.1991 - 06.2002

Associate of Science -

Borough of Manhattan Community College

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COLLENE MURRAY