Brad Morgan
Wausau
Summary
Dynamic Store Manager with extensive experience at GameStop, excelling in employee training and inventory management. Proven track record of transforming multiple locations into top performers, achieving consistent KPI excellence. Adept at team building and leadership development, fostering high-performing teams that drive sales and enhance customer relationships. Willing to relocate to: Wausau, WI - Stevens Point, WI - Marshfield, WI
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Assistant Store Manager
Kwik Trip
Schofield, WI
10.2025 - Current
- Assisted in managing daily store operations and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new employees on store policies and customer service standards.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw inventory control and ensured product availability on shelves.
- Implemented promotional displays to enhance product visibility and sales.
- Conducted regular store audits to maintain cleanliness and organization standards.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Store Manager 2 + Coach
GameStop
Bloomingdale, IL
10.2024 - 09.2025
- Directed operations of several GameStop locations through strategic hiring, training, and maintaining high standards in both KPIs and operating profit.
- Obtained title of 'Store Manager Coach' by training newly hired or promoted store managers
- Assumed responsibilities of current DM by answering inquiries, managing customer concerns efficiently, and overseeing district activities in absence
- Engaged in 'Hipo' program aimed at cultivating talent for advancement to district manager positions.
- Conducted conference calls on 'performance training' with keyholders to instruct on effective membership sales and promotion of additional services
- Conducted store audits using a 0-100 scale to identify improvement opportunities for store managers.
- Provided consistent feedback via Workday to monitor progress effectively.
- Facilitated follow-ups every 30 days to ensure completion of improvement plans.
- Developed engaging promotional displays to enhance customer shopping experience.
- Conducted regular staff meetings to communicate updates and motivate the team.
Store Manager 2
GameStop
Roseville, MN
05.2022 - 10.2024
- Oversaw operations across multiple GameStop locations.
- Directed two complete teams, managing performance and operations while ensuring seamless workflow.
- Achieved top 50 ranking for two locations in company KPIs and volume for three consecutive quarters.
- Consistently produced high-performing results in KPIs across both locations.
- Maintained top performance metrics, demonstrating effective management and operational excellence.
- Organized hiring events for nearby locations and facilitated training, including mentoring multiple high-performing current store managers.
- Chosen for GameStop's 'Hipo' program, aimed at developing skills for the District Manager position.
- Oversaw payroll processes and updated banking records for both sites.
- Managed inventory control by utilizing programs such as Power BI and proprietary software from GameStop
- Oversaw five GameStop locations, transforming them into consistent top performers while mentoring exemplary store managers who uphold mission of excellence
- Established customer service standards and monitored staff compliance.
Store Manager
GameStop
Marshfield, WI
01.2022 - 04.2022
- Trained and supervised staff on company policies and customer service standards.
- Maintained cleanliness and organization of the store environment for safety compliance.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
GameStop
Oshkosh, WI
03.2020 - 12.2021
- Assisted in managing daily store operations and staff schedules.
- Trained new team members on product knowledge and customer service standards.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Coordinated inventory management, including stock replenishment and organization.
- Monitored store performance and reported on sales trends to upper management.
- Fostered a positive team environment through communication and collaboration efforts.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Public Service Worker for The City of Mosinee
City of Mosinee
Mosinee, WI
03.2017 - 11.2019
- This was a season job that extended about 8-9 months. I mowed lawns, watered flowers, emptied garbages, picked up brush/trees, put up fences, prepared events for the city of mosinee, managed a daily schedule of work, and did anything basically my superiors needed me to do. Drove municipal vehicles daily.
Kocourek Detail
Kocourek Automotive Group
Wausau, WI
10.2018 - 02.2019
- Cleans every new and used vehicles, and spot delivery before the vehicle leaves the dealership or is shown to a guest.
- Washes vehicle exterior, cleans interior and exterior windows, wipes down doorjambs, and applies wax to auto body.
- Vacuums interior of vehicle to remove loose dirt and cleans upholstery, rugs, and other surfaces, using appropriate cleaning agents, applicators, and cleaning devices.
- Detail, quality and service orientated.
- Ability to perform tasks accurately and quickly.
- Provides efficient, courteous service that exceeds the expectations of our guests and team members.
Bus boy/ servers assistant
Texas Roadhouse
Wausau, WI
08.2015 - 03.2017
- At Texas Roadhouse I was a bus boy. I cleaned tables, organized dishes and kept up with other small but important details in the restaurant. I was also the trainer during the majority of my time there.
Education
Some College - Human Resources and Business Management
University of Wisconsin
Oshkosh, WIHigh School Diploma - undefined
Mosinee High School
Mosinee, WISkills
- Microsoft PowerPoint
- Customer relationship management
- Load & unload
- Employee evaluation
- Training & development
- Inventory control
- Microsoft Office
- Marketing analytics
- Payroll
- Payroll management
- Team building
- Marketing
- Merchandising
- Business development experience
- Moving
- Cash handling
- Heavy lifting
- Manual handling
- Inventory management
- Productivity software
- Microsoft Word
- Weight handling in the workplace
- Relationship management
- Computer skills
- Manual transmission
- Technical Proficiency
- Outdoor work experience
- Outdoor work
- Business development
- Leadership
Certification
- Driver's License
- Food Handler Certification
Languages
English
Timeline
Assistant Store Manager
Kwik Trip
10.2025 - Current
Store Manager 2 + Coach
GameStop
10.2024 - 09.2025
Store Manager 2
GameStop
05.2022 - 10.2024
Store Manager
GameStop
01.2022 - 04.2022
Assistant Manager
GameStop
03.2020 - 12.2021
Kocourek Detail
Kocourek Automotive Group
10.2018 - 02.2019
Public Service Worker for The City of Mosinee
City of Mosinee
03.2017 - 11.2019
Bus boy/ servers assistant
Texas Roadhouse
08.2015 - 03.2017
High School Diploma - undefined
Mosinee High School
Some College - Human Resources and Business Management
University of Wisconsin
Additional Information
Attended UW-Oshkosh, worked a variety of jobs that include machinery and driving company vehicles.