Colletta Megginson
Lynchburg,Virginia
Summary
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Business professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Licensed Nail Professional and Educator
Self-employeed
01.2017 - Current
- Enhanced customer satisfaction by providing quality, private nail services, including manicures, pedicures, and nail art.
- Increased client retention through exceptional customer service and personalized recommendations for nail care products.
- Performed thorough consultations to assess clients'' needs and preferences, ensuring a customized experience tailored to their desires.
- Maintained a clean and sanitized work environment, adhering to state regulations and promoting the health of clients.
- Currently provide mobile nail care services for the elderly, homebound, other independent living facilities
- Educate beginner nail technicians on sanitation, business etiquette and startups, and best practices
- Boosted salon revenue by upselling additional services such as gel polish applications or paraffin wax treatments during appointments.
- Demonstrated mastery of industry trends and techniques, offering innovative styles to satisfy diverse clientele preferences.
Accounts Payable Clerk, Data Entry
Winoa Wheelabrator Abrasives
06.2017 - 09.2017
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Contributed to annual budget planning with detailed analysis of past expenses and anticipated costs.
- Saved company resources by negotiating favorable terms and discounts with vendors.
- Enhanced department efficiency with the implementation of digital document management tools for faster invoice retrieval.
Medicare/Medicaid Eligibility Specialist
Anthem
02.2016 - 03.2017
- Evaluated claims by analyzing case files, conducting interviews, and reviewing relevant documentation.
- Improved claim processing times by implementing efficient workflows and prioritizing urgent cases.
- Ensured accurate determinations with meticulous research and thorough investigation of disputes.
- Reduced case backlogs by effectively managing workload and meeting strict deadlines for resolution.
- Promoted fairness in adjudications through impartial assessment of facts and unbiased application of legal principles.
- Maintained compliance with industry regulations through diligent record-keeping and adherence to procedural guidelines.
- Streamlined case management processes to expedite resolution times while maintaining accuracy in decision making
Customer Service Representative
Genworth Financial Lynchburg, Virginia
04.2010 - 05.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Certified - CompTIA IT Fundamentals (ITF+)
11.2023
Diploma - Accounting
08.2022
Associate of Applied Science - Medical Assisting
05.2007
Skills
- Appointment Scheduling
- Customer Service and Retention
- Knowledgeable in Medical and Billing Software Navigation
- Applicant engagement
- Accounting
- Bookkeeping
- Medical Billing and Coding
- Accounts Payable
- AI
- Information Technology
Certification
- CompTIA IT Fundamentals ITF+
- Certified Prompt and AI engineer (Chatbots, Automations, Lead Generation)
- Accounting Fundamentals
- Bookkeeping (pending)
- Digital Currency and NFTS
- VA Notary
- Educator
Timeline
Accounts Payable Clerk, Data Entry - Winoa Wheelabrator Abrasives
06.2017 - 09.2017
Licensed Nail Professional and Educator - Self-employeed
01.2017 - Current
Medicare/Medicaid Eligibility Specialist - Anthem
02.2016 - 03.2017
Customer Service Representative - Genworth Financial Lynchburg, Virginia
04.2010 - 05.2015
WGU Academy - Certified, CompTIA IT Fundamentals (ITF+)
Virginia Western Community College - Diploma, Accounting
National College - Associate of Applied Science, Medical Assisting
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