Collette Rhoads
Fullerton,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Encouraging team leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Target Guest Advocate Pace Setter
Target
07.2020 - 07.2023
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- As a pace setter, I hold the same responsibilities as a team lead without the title. I open the store and close the store alone and am responsible for the entire front of store guest interactions.
Academic Research Assistant
George Mason University
01.2019 - 05.2019
- Created surveys and questionnaires to collect data for research projects.
- Collaborated with other researchers to develop successful research strategies.
- Maintained up-to-date records of research activities and results for future reference.
- Performed statistical, qualitative, and quantitative analysis.
- Recorded and analyzed data to produce reports of results.
Collegiate Club Founder
George Mason University
01.2017 - 01.2019
- While in undergrad, I helped create a volunteer based club called LUCKI GMU. LUCKI stood for leadership, unity, community, knowledge, and inclusivity. The goal of LUCKI was to teach high school aged students issues based around social justice and human rights and help them explore their passions. In addition, we helped juniors and seniors plans a post high school path.
- LUCKI GMU partnered with a local non-profit, FACETS, which opens doors by helping parents and their children who suffer the effects of poverty in Fairfax County, Virginia.
- Developed strong partnerships with local non-profits to allow for collaboration and more significant opportunities for growth.
- Created club's mission and vision statements for use by volunteers.
Intern
Benedictine Sisters of Virginia
01.2018 - 05.2018
- Interacted with customers by phone, email, or in-person to provide information.
- Performed administrative duties and staff support tasks.
- Coordinated events to encourage community involvement and increase awareness of organization's mission.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Developed and implemented marketing campaigns targeting donors.
- Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets.
- Cultivated relationships with existing and potential donors to increase donations.
- Developed pivot tables and custom reports in Excel.
Intern
Clifton Institute
09.2017 - 12.2017
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Sorted, organized, and maintained files.
- Performed statistical analysis of environmental data.
- Worked with site to maintain compliance with applicable environment regulations.
- Installed and maintained data collection instrumentation.
- Encouraged critical thinking and problem solving skills to enable students to step out of comfort zone.
Office Assistant
Seaport Security
04.2014 - 06.2016
- Assisted with budgeting and financial management to keep office operating within budget.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.
Education
Master of Arts - American Studies
California State University Fullerton
Fullerton, CA05.2023
Bachelor of Arts - Integrative Studies, Social Justice and Human Rights, Nonprofit Studies
George Mason University
Fairfax, VA12.2019
High School Diploma -
Costa Mesa High School
Costa Mesa, CA06.2016
Skills
- Lesson Planning
- Grading Homework and Tests
- Academic Publications
- Cash Counting
- Verbal and Written Communication
- Operational Efficiency
- Outreach Initiatives
- Team Leadership
- Customer Service Expert
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of up to 8 staff members at a given time.
- Curriculum Development - Tailored educational curriculum to students with range of learning styles, disabilities, strengths and weaknesses. Developed innovative semester lesson plans and practical application exercises for classroom.
Additional Information
- 2022-23 Inter-Club Council Representative CSUF
- 2022-23 American Paper Journal Editor
- Published in the 2021-22 American Papers Journal
- 2019 Seed's of Change Medallion Recipient
- Dean’s List
- Simon Scholarship Recipient - Simon Scholars is a unique scholarship program that begins at the end of a student’s sophomore year in high school and continues through the completion of college. It is designed to help students facing difficult life and economic circumstances to excel academically and socially so they can successfully complete a 4-year college degree and enter the workforce as professionals.
- Simon Scholar of the Year (2016)
- 2016 National Honors Society
Timeline
Target Guest Advocate Pace Setter
Target
07.2020 - 07.2023
Academic Research Assistant
George Mason University
01.2019 - 05.2019
Intern
Benedictine Sisters of Virginia
01.2018 - 05.2018
Intern
Clifton Institute
09.2017 - 12.2017
Collegiate Club Founder
George Mason University
01.2017 - 01.2019
Office Assistant
Seaport Security
04.2014 - 06.2016
Master of Arts - American Studies
California State University Fullerton
Bachelor of Arts - Integrative Studies, Social Justice and Human Rights, Nonprofit Studies
George Mason University
High School Diploma -
Costa Mesa High School