Richard Beck
Winder,GA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
25
25
years of professional experience
Work History
Retail Manager
Dollar Tree
Lawrenceville, GA
02.2025 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed daily paperwork and computer entry of sales data as established by management.
- Controlled store inventory and reviewed cash handling and operations reports.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
- Answered questions about store policies and addressed customer concerns.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Retail Manager
Men’s Wearhouse
Athens, Ga
02.2016 - 12.2024
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Answered questions about store policies and addressed customer concerns.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Enhanced store atmosphere, leading to more engaging shopping experience by overseeing redesign of store layout.
- Optimized staff scheduling, balancing workload and operational needs to maximize efficiency.
Customer Service Associate
Men’s Wearhouse
Buford, GA
09.2000 - 02.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor In Business Administration - Business Administration
University of Georgia
GA05.2006
Associate In Business Administration - Business Administration
Georgia Perimeter College
Lawrenceville, GA05.2002
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Calm under pressure
- Active listening
Timeline
Retail Manager
Dollar Tree
02.2025 - Current
Retail Manager
Men’s Wearhouse
02.2016 - 12.2024
Customer Service Associate
Men’s Wearhouse
09.2000 - 02.2016
Bachelor In Business Administration - Business Administration
University of Georgia
Associate In Business Administration - Business Administration
Georgia Perimeter College