Collin Baptiste Jr
Hackettstown,NJ
Summary
Goal-oriented Store leader with proven record of efficiently operating all facets of the store and maximizing sales. Building customer base and rapport, recruitment, oversight and motivating qualified staff to create a fully successful establishment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Store Leader
Warby Parker
09.2022 - Current
- Boosted customer satisfaction rating by 12% within 12 months by implementing efficient store operations and addressing customer concerns promptly
- Recruited 3 Store Leaders, 6 Opticians, 1 Manager, 2 Supervisors, 2 Advisors and promoted 1 manager and 3 Supervisors within 18 months
- Enhanced employee performance by reviewing metrics and conducting training sessions every 2 weeks
- Managed sales targets consistently by motivating team members and creating positive work environment
- Developed strong customer relationships by delivering exceptional service and personalized attention. $3,137,159 Bookings 2023 (+10% YOY)
- Social Innovation District Support Lead 2023-2024
Optical Store Manager
LensCrafters
03.2018 - 08.2022
- Coached and developed team of 15 to hit their sales and lab goals set forth by brand standard
- Handled all customer service issues and recruitment processes
- Responsible for all scheduling, and track all of stores sales data
- Managed numerous locations with one location exceeding 3.5 million dollars
Store Manager & Lead Optician
EyeCare on Easton
01.2016 - 02.2018
- Maximized sales expanding from 1 to 2 million within 1 year by creating innovative visual merchandising displays and store layouts
- Conducted inventory, management, recruitment, and payroll tasks
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies
- Improved customer satisfaction through staff training in customer service and product knowledge
Sales & Laboratory Manager
Eyeglasses On Easton
01.2009 - 01.2016
- Developed plans to acquire new customers and clients through direct sales techniques and business-to-business marketing
- Developed standard operating procedures resulting in consistent quality of work through effective scheduling and prioritization of tasks
- Improved laboratory efficiency by 5% streamlining workflows and implementing process improvements
- Managed team of 7 technicians, ensuring adherence to safety protocols and proper handling of lab equipment
Education
Ophthalmic Science -
Raritan Community College
Branchburg Township, NJ05.2015
Skills
- Customer service
- Inventory Management
- Sales Strategies
- Analytical Thinking
- Strong Communication and Interpersonal Skills
- Teamwork and Collaboration
Certification
- Licensed Ophthalmic Dispenser
Timeline
Licensed Store Leader
Warby Parker
09.2022 - Current
Optical Store Manager
LensCrafters
03.2018 - 08.2022
Store Manager & Lead Optician
EyeCare on Easton
01.2016 - 02.2018
Sales & Laboratory Manager
Eyeglasses On Easton
01.2009 - 01.2016
Ophthalmic Science -
Raritan Community College
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