Collin Bross
Columbia City,IN
Summary
Solutions-oriented Business Analyst with business analysis, quality assurance testing, and application development experience. Polished in formulating business improvement strategies and applying them to organizational opportunities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst II
Intellectual Technology Inc.
Fort Wayne, IN
06.2022 - Current
- Collaborated with internal and external stakeholders to define project requirements and change requests.
- Drafted functional specifications outlining project scope, objectives, and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Managed efforts and served as the primary liaison between the client and multiple internal groups to clarify goals and meet standards and deadlines.
- Conducted market research to identify potential opportunities for new product development.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
Technical Support Representative
80/20 Inc.
Columbia City, IN
01.2019 - 06.2022
- Provided technical assistance to customers through phone, email, and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Diagnosed system errors and implemented solutions to resolve them.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Analyzed data from customer surveys to identify trends in customer needs and requests.
Marketing Assistant
Ivy Tech Community College
Fort Wayne, IN
11.2020 - 04.2021
- Assisted with the development and implementation of marketing campaigns.
- Generated content for various media platforms, such as websites and social media accounts.
- Edited videos for use in advertising campaigns using Davinci Resolve software.
- Compiled reports on marketing performance metrics to track progress against objectives.
- Gathered customer feedback via surveys and focus groups to gain insights into user experience and preferences.
Education
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Fort Wayne, IN01-2020
Skills
- Requirements Gathering
- Technical Writing
- Project Management
- Vendor Management
- Quality Assurance/User Acceptance Testing
- ADO Proficient
- Microsoft Office
- Agile/Waterfall Methodologies
Certification
- Microsoft Office Certified
- Communication Skills for Business Certification
- Scrum Master Certified
- Pursuing ECBA Certification
Timeline
Business Analyst II
Intellectual Technology Inc.
06.2022 - Current
Marketing Assistant
Ivy Tech Community College
11.2020 - 04.2021
Technical Support Representative
80/20 Inc.
01.2019 - 06.2022
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
- Microsoft Office Certified
- Communication Skills for Business Certification
- Scrum Master Certified
- Pursuing ECBA Certification
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