Collin Buttke
Clearwater,FL
Summary
Energetic, critically thinking customer service representative with 3+ years of sales and creating a memorable experience for customers. Proven ability to perform under pressure, anticipate consumer needs, and drive engagement. Seeking a server position to utilize ability to manage conflict, connect with customers, and create an exceptional experience.
Overview
6
6
years of professional experience
Work History
Advisor
US Health Advisors
02.2023 - Current
- Educate customers on each coverage option and make recommendations based on their needs
- Evaluate current insurance policies and recommend additional coverage when needed
- Demonstrate benefits of our policies over other products in the market with intent to sell or upsell.
- Built and maintained relationships with clients to provide ongoing support.
Tech Team Associate
Tampa Bay Rays
04.2022 - 02.2023
- Delivered excellent customer service while managing multiple client account issues simultaneously
- Acted as primary point of contact for customers and set the tone for positive experience
- Worked closely with upper management and team members to swiftly resolve fraud cases
- Developed a FAQ document voluntarily to streamline onboarding process for new recruits.
Analyst/ Sales Associate
Marcus & Millichap Real Estate Investment Services
01.2021 - 12.2021
- Provided guidance to clients on mortgages, market prices, and market positioning
- Persuaded potential clients to list exclusively using our value of representation
- Constantly fulfilled marketing functions such as creating valuation presentation materials, email campaigns, and advertising for listings
- Prepared Discounted Cash Flow models to predict outcomes of equity positioning strategies
Intern
Matthews Real Estate Services
05.2020 - 01.2021
- Conducted market research to identify opportunities for Managing Broker
- Generated sales leads for Managing Broker through cold calling daily
- Oversaw email marketing campaigns through CRM systems
- Gathered and entered data into proprietary database daily
- Prepared sales presentations and marketing materials for entire sales team
Sales Lead
Foot Locker Inc
10.2017 - 01.2020
- Designated tasks to store associates based on store goals
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in leading team of 9 to reach $200K annual sales quota, contributed to 10% increase in annual sales
- Trained new and current associates about existing and newly implemented policies and promotions
Education
Bachelors of Science - Business Administration And Management
California Lutheran University
Thousand Oaks, CA12.2020
Skills
- Customer Service
- Conflict Management
- Specials Promotion
- Time management
- Team Oriented
- Point of Sales Experience
Timeline
Advisor
US Health Advisors
02.2023 - Current
Tech Team Associate
Tampa Bay Rays
04.2022 - 02.2023
Analyst/ Sales Associate
Marcus & Millichap Real Estate Investment Services
01.2021 - 12.2021
Intern
Matthews Real Estate Services
05.2020 - 01.2021
Sales Lead
Foot Locker Inc
10.2017 - 01.2020
Bachelors of Science - Business Administration And Management
California Lutheran University
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