COLLIN CONWAY
Information Technology Specialist
Old Forge,PA
Summary
Successful at problem-solving computer-related and network problems with an efficient and organized approach. Specializing in DOD environments and well-versed in adapting to the latest updates.
Overview
1
1
years of professional experience
1
1
Certification
Work History
Senior IT Specialist
Pennsylvania Army National Guard
Scranton, PA
04.2022 - Current
- Oversaw work of junior personnel, helping to motivate strong performance and improve overall knowledge with focus on mentoring and coaching.
- Assisted with developing effective standard operating procedures to improve operations.
- Kept detailed records of project progress, discrepancies and other funding issues.
- Full time in this position until 03/2023
IT Specialist
Pennsylvania Army National Guard
Scranton, PA
03.2020 - 04.2022
- Configured hardware, devices and software to set up work stations for employees.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Part time service from 03/2020-02/2022, Currently full time deployed.
Education
Carbondale Area High School
Carbondale, PA 08.2015 - 06.2019
Information Technology/Networking
Fort Gordon Cyber School of Excellence
Augusta, GA 09.2019 - 02.2020
Skills
Hardware Installationundefined
Accomplishments
- CompTIA Security+ 601
- Provided fast and excellent help desk and network support while deployed to the Middle East.
- Collaborated with a team of contractors in the transition of VOIP to Microsoft Teams to a base of 1000+ personnel.
- Promoted to Senior Help Desk/SGT after 3 1/2 years of employment.
- Completed intensive training in Information Security, and continue to train in IT related subjects.
Additional Information
Currently possess a TS/SCI Clearance
Certification
CompTIA Security+
Timeline
Senior IT Specialist
Pennsylvania Army National Guard
04.2022 - Current
CompTIA Security+
02-2022
IT Specialist
Pennsylvania Army National Guard
03.2020 - 04.2022
Information Technology/Networking
Fort Gordon Cyber School of Excellence
09.2019 - 02.2020
Carbondale Area High School
08.2015 - 06.2019
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